Minor Bug?

[domino1]

I have a product "Widget" that has different sizes set up using attributes.

If I add "Widget Size 1" to my basket, then CONTINUE and add another "Widget Size 1" to my basket, the basket ends up with two identical entries each with a single "Widget Size 1" quantity = 1.

If I then click my "view basket" button (this is a link to /cgi-bin/ca000001.pl?ACTION=SHOWCART note that this is not the same as doing a refresh which would cause another widget to be added to the basket) the basket page gets reformatted so that I now have a single entry in my basket with quantity = 2. (This is how I think it should display in the first place.)

If however I click "update" instead of "view basket", one of the entries gets lost completely and I end up with a single entry in my basket with quantity = 1. (i.e. I now have only one widget in my basket when there should be two.)

1) Can this be fixed so that multiple additions of the same attribute immediately appear in the basket as a single entry with the correct quantity instead of multiple entries of a quantity = 1?

2) If not, can the "update" button be made to cause the basket to be reformatted correctly instead of losing the duplicate entry?

(I'm using the latest Catalog V7.06.)

Many Thanks.

[Bruce]

Hi,

I am unable to replicate the issue as described by yourself, on adding a product with a component and choices and then hitting 'continue', then adding the same product agian does not result in 2 similar entries. This perhaps is some corruption. I would suggest compacting the Databases ( Housekeeping | Compact Databases ) and then doing a complete refresh of the site. That should sort the problem. Do let us know how it goes.

Kind regards,

[domino1]

Hi Bruce,
Have compacted the databases and completely refreshed but I still get the same behaviour. Will email you a link to try..

Many Thanks

[Bruce]

Dave,

Have had a look on the site and can now see what you mean. This looks like a corrupted database issue. Go into the 'Site1' folder and open ActinicCatalog.mdb , click on the Tools menu and select 'Database Utilities', then click on Compact and repair database. Once done, update the site and see if that solves the problem, if not, I would suggest raising a support query @ http://www.actinic.co.uk/support/register.htm as we will have to take a look at the database to see what is causing the issue.

Kind regards,

[domino1]

Thanks Bruce.
I don't have MS Access so I can't do the database repair as suggested.
Will raise a support query.

[domino1]

Latest from Actinic Support on this issue:

The development team has found that it is a bug in version 7.0.6 and the reason for this being, the code for Add to cart button between
the push button and the main button are different and hence the 'add to cart' action differs.