Email alert not working

[trevord]

The email alert when orders have been placed has stopped working. I've changed the address in the business settings and uploaded again but it's still not operating - any clues anyone?

[jont]

In the network setup wizard did you get any error results from the "test" option?

Also worth checking for typos and for any mail filtering software on te remote server and your local machine. If your PC is filtering emails from a network are they being set to collect the new address?

[trevord]

Do I need to reconfigure the network after only changing the email alert address? Everything else seems to be working and we're not running anything different on the network.

[jont]

No but the test will send the test email to the new address. I assume you have uploaded the site after changing the email address?

[trevord]

Yes I've done an upload so I'll try and do a test then. Do I have to use the wizard or will just the 'Test' button tell me if it's working or not?

[trevord]

Did the test and this is the result (The firewall has always been off throughout this BTW):

The computer you specified as your mail server is not a valid mail (SMTP) server. Check the computer name or address and try again. If it fails again, then it is possible, you were locked out by a firewall program, or you don't have network connection to this server.

Actinic Mail Test completed successfully
server: passed
connection: failed
sockets: passed
communications: failed
authorisation: failed
message: Connection refused

I see our mailserver address has always been a POP server yet the setup requires an SMTP server address. Now I'm REALLY confused as it has been working fine up until a few weeks ago.

[pinbrook]

You should probably check with your host. It sounds to me as if they may have changed something which would explain why it used to work and it doesn't now.