Protx "Preauth" payment showing as "Full Payment Received"

[sbl]

Hi all!

I am new to Actinic an to this forum.

Firstly I want to thank you all for this wonderful forum I have used it several times in the last few weeks getting my settings right in Actinic, as we are about to launch our website.

I have made a few dummy purchases on my test server and paid using Protx (test server). When I download the order into Actinic the payment shows as "Full Payment Received", while it should show up as "Preauth".

I have emailed Protx and they have answered that this would be a setting in Actinic. But under the Protx payment option in Business settings there is no way to specify if the transaction is Preauth or not.

What are the settings to get this right.

Regards

[I-CC]

The connection that is made from the Payment Provider back to the Actinic site is pure and simple 'payment good' or 'payment failed' - it does not send information along the lines of whether the mode is pre-auth or fully completed.

One reason for this is that the Protx system and the Actinic site will not communicate and discuss that particular order again, as the transaction and comms is all done, so when you complete the payment within your protx pages it does not then send anything else back to the site.

This is the same for all of the PSPs, so not something you are experiencing or unique to Protx.

In essense, the PSP has told your site the payment is accepted - from there it is upto your internal management of the financial side to complete in protx etc.

Hope that explains it