retrieve orders

[altoid]

When I try to retrieve orders from my website i receive this error message. Can anyone help?

"The Server Scripts are incompatible with this version of Actinic. Refresh the website.
If order processing is split from website maintenance then the two copies of Actinic must be upgraded to the same version.
If this error persists, copy the perl scripts from the original subdirectory and try again.
Server Version = '7EFQA', Client Version = '7FBIA'. "

The server version is the version I uploaded from my client computer, can't be different versions? I have tried refreshing the site. Where is the original subdirectory for the perl scripts?

CHEERS!!!

[Duncan Rounding]

The message is referring to:
C:\Program Files\Actinic v7\Original
but make sure you backup any scripts that have been changed first!

It sounds as though you uploaded from one machine and are then trying to download from another at a different revision level.

[altoid]

thanks!!

copied the pl files over, fantastic thanks and good luck!

[acompton]

I just had this same error after installing the 7.0.7 patch.

server version="7 GBGA" client version="7 HCFA"

Copying the scripts from C:\Program Files\Actinic v7\Original and updating the site sorted the problem (stiff drink afterwards). I hope I haven't lost anything from the upgrade by restoring the original scripts.

Alan

[pinbrook]

you will lose any customisation you have done, but should not have lost any part of the upgrade routine