At www.ucasbooks.co.uk I have a site selling educational / careers books.
The accounts department recently highlighted a problem where a payment had apparently been taken twice for the same order.
I'm assuming that this particular customer, Olivera Lupescu, had some problems and aborted the order a few times - hence the orders OL090410000084, OL090410000085, and OL090410000086 in the 'pending' screen (attached). Presumably there was then a successful order OL090410000088 shown in the 'completed' screen (also attached).
However, the NetBanx report (Word doc copy attached) shows that NetBanx took payment for both the completed order 090410000088 and one of the orders shown as 'pending', OL090410000086.
Any idea how this can happen? Surely the order should be flagged as completed once the NetBanx payment is verified?
The accounts department recently highlighted a problem where a payment had apparently been taken twice for the same order.
I'm assuming that this particular customer, Olivera Lupescu, had some problems and aborted the order a few times - hence the orders OL090410000084, OL090410000085, and OL090410000086 in the 'pending' screen (attached). Presumably there was then a successful order OL090410000088 shown in the 'completed' screen (also attached).
However, the NetBanx report (Word doc copy attached) shows that NetBanx took payment for both the completed order 090410000088 and one of the orders shown as 'pending', OL090410000086.
Any idea how this can happen? Surely the order should be flagged as completed once the NetBanx payment is verified?
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