When customers from countries such as Turkey and Poland use their native characters in the "check out" phase of ordering goods, the result at our end is a series of meaningless characters. Anyone got any ideas or experienced this problem?
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Welcome to the Community
In order to help we need more info.
When you refer to the checkout where exactly do you mean, is it an actinic generated checkout or PSP?
what is the meaningless result at your end, order detail unreadable, email confirmation unreadable? -
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Yes it is an actinic generated checkout. The email confirmation and the details transfered to the packing list look like this:
Gümü&#
the characters should have have looked like tjis
ğşçİ
all other charcters in the address were normal.Comment
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Eric,
This is currently not possible as the database does not support these characters.
Kind regards,Bruce King
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