Payment Service Provider.

[stonda]

I have upgraded V5 Catalog to V7 business. Everything was OK but I have some templates to modify. I have work on a computer for testing and modifying the site.
I have had a problem on this computer and must install Actinic on another computer. After installing Actinic on the new machine, I have import the snapshot : and now I have problem with PSP. If I try to update the site I get the message "Payment Service Provider failed to register properly - class ID({......})"
If I open View / Business settings / Configure method, I get the same message. It will open a window for the PSP configuration with 2 possibilities : OK or cancel ! but no way to change or add information.
I have copied the complete Site 1 from from the first computer to the second and checked OCCProvider to be sure to have the same values.
If I try to choose another payment method instead on mine (for example HSBC or Paypal or WorldPay) I can, by clicking on Configure method , enter information for ID merchand, secret number and valid.
I have run again PSP setup. No result.
During the copy something have probably been modifed, but what ?
How can I setup again the value for my provider (it is a french bank) ?

Thanks

[Robert_Taylor]

Hi,

Since you say you are using a French Bank as your PSP, you would have contacted them to create the integration for your v5 software. Similarly you would need to contact them to get the integration in v7 working.

Regards,
Robert.

[stonda]

Perhaps I have not given a good explanation : I have upgrade V5 to V7 and it works on my computer.
But I need to change my computer. So I have installed Actinic V7 on the new one, and import the snapshot : and PSP doesn't work. To try to resolve the problem I have copied all site 1 on the new computer. Everything is OK except PSP.
Why does PSP work on one machine and not on the other as the data are exactly the same ???

[Nadeem]

Hi there

Your PSP on v5, who was it? When you installed the software on the original PC and upgraded, it would have taken the original information across, including the PSP data. However, now you have installed the v7 software on your machine, it will only install what is included within the PSPSetup.exe.
Currently the UK Build support the following Payment Service Provider.

If you are using any of the above, eg Worldpay or Paypal, then I would suggest in closing down Actinic, and rerun the PSPSetup.exe. That will work, however you if you trying to use another PSP which is not integrated with v7, then maybe it will not work.

Kind Regards

[stonda]

The PSP is a French Bank, not included in your list. They have develop a specific interface for us. So it works perfectly with the v5, and it also works perfectly on the computer on which I have made the upgrade to V7. So probably, as you told, it would have taken the original information, with all the PSP data.
So now what is the solution to install Actinic on another computer ? (I thought that when we export a snapshot on another machine, it export all the data including PSP !)
When I have done the upgrade, Actinic had probably transform PSP information from v5 to V7 and write them somewhere. How can I find these informations ?
As data as the same on the 2 computers, why is it impossible to open View / Business settings / Configure method on the second one to configure it ?
I probably have to re-install the PSP on the new machine. How can I do this ?
Thanks

[Nadeem]

Hi there

You have two options available.

1. The PSP needs to write a v7 Interface for you.

2. Install v5 first of all, which includes this interface, check to see if it works there. Once working on the new PC, Install v7 and get it to upgrade the v5 site. This like the other machine, will take the previous v5 PSP information, and put it into v7.

Kind Regards

[stonda]

Ok thanks. I think the quicker will be the second option. The problem is that my v5 site was heavily customised and the upgrade have taken a long time to modify the template.
So after installing V5 and checking if it works, if I import the snapshot of the V7 from the first the machine, do you think it will work ?
Can you tell me what files are modified for the PSP during the upgrade ?
Thanks

[Nadeem]

Hi there

So after installing V5 and checking if it works, if I import the snapshot of the V7 from the first the machine, do you think it will work ?

Yes as it did seem to work on the original PC.

Can you tell me what files are modified for the PSP during the upgrade ?

If you look into "C:\Program Files\Actinic v7\OCCUpgrade", you will see a file called "OCCUpgrade.ini". This contains the classID needed for all PSP to work with Actinic. A default one will show all the ones we are integrated with. I'm not sure how you have integrated with the French bank, but it may been an idea to check your original PC "OCCUpgrade.ini", and see if its listed here.

Kind Regards

[Duncan Rounding]

...Yes as it did seem to work on the original PC...

Didier - I think Nadeem (correct me if I'm wrong) is referring to you installing version 5, loading a version 5 snapshot and then upgrading to verision 7 - NOT load v5, upgrade and then loading a V7 snapshot (which is what you said in your post). The first method would replicate what was done on the original PC the second might not.

[Nadeem]

Hi there

you installing version 5, loading a version 5 snapshot and then upgrading to verision 7

Yes that is correct Duncan, if Didier does it like that, it will replicate what is done on the original PC.

Kind Regards

[stonda]

If I install version 5, load a version 5 snapshot and then upgrade to version 7, it will work : the problem is that I have spend a lot of time to upgrade. Now I have a correct version on V7 and it will be too much work to start again.
So perhaps the solution will be to upgrade from v5 to v7 and then copy all the templates from the first computer to the second so I will keep the result of the template upgrading ?

[stonda]

Hi Nadeem. I have checked "OCCUpgrade.ini" into "C:\Program Files\Actinic \OCCUpgrade". On the version 5 I have only 2 banks, mine is not in. I don't remember but we probably entered the information manually. So it explains why PSP setup doen't install my bank.
This file seems to be quite simple. There is first [OCC-ID]with all the PSP number, then for each PSP a zone [OCCProvider:XX] with information for the PSP, then [OCCProviderAttributes] and [OCCCurrencies].
If I create a zone for my bank and enter all the informations for it (I have the information in the V5 version) and run PSP setup, do you think it will work ?

[Nadeem]

Hi Didier

So perhaps the solution will be to upgrade from v5 to v7 and then copy all the templates from the first computer to the second so I will keep the result of the template upgrading ?

Sounds Good, One thing is that I would advise to first let Actinic upgrade the v5 site to v7, once it has done this, then copy the templates ago. But after that all should work well.

Kind Regards

[stonda]

Hi Nadeem. Last question before the week end. When I have upgraded to V7, this upgrade have wrote information for my PSP on the access database. So how can we explain that by making an exact copy from the old machine to the new one, Actinic cannot find the information ? I cannot understand why ?
Have a good week end.
Thanks
Didier

[Nadeem]

Hi Didier

The PSP information should already be in your old v5 site which is also in the access database. The way it works is that if you had a change in "OCCUpgrade.ini", then when Actinic starts up, the information will be put into the database. However I don't think you need to do anything like this. All you need to do, is to first install the exact same version of v5 into your new machine. On the old machine, export the snapshot and import it into the new PC. This will contain your custom PSP details. I would advise to check it at this stage. Once you know the information is there, Install v7 on the new machine. Select the Upgrade to v5, let it upgrade and once it has done this, simply copy the templates across from the old v7 machine.

You have a good weekend as well

Kind Regards