A group is set up with the main buyer's information entered under the 'Account' tab.
Under the 'Buyers' tab the main buyer and secondary buyers are set up, each with their own email address.
When a secondary buyer is logged in and chooses 'Contact Us', the main buyer's name and email address shows. It seems to me that the secondary buyer's name and address should be there instead. (See example screen shot)
I've considered the possibility that maybe secondary buyers' email addresses are entered under buyers information solely for *email confirmations of orders, but that doesn't seem right, does it?
If I can't get this fixed I'm going to have to add some kind of explanatory text, i.e. "If you are not the main buyer for this account, please enter your name and email address". Otherwise it looks like there's an overlooked problem with the site.
Follow up. That won't work either. Then everyone will see it, logged in or not.
*While I'm on the subject of email: In Business Settings under the Ordering tab, I've deselected Send Receipt Email to Customer and have selected Send Receipt Email Copies to.....(another address).
I'm only getting these receipt emails for logged in customers' orders. For all others, they just never show up. I would like to get them all. For any given period the number of downloaded orders should match the number of email receipts thereby providing a cross check. It makes everything nice and tidy.
Help appreciated.
Charles
Under the 'Buyers' tab the main buyer and secondary buyers are set up, each with their own email address.
When a secondary buyer is logged in and chooses 'Contact Us', the main buyer's name and email address shows. It seems to me that the secondary buyer's name and address should be there instead. (See example screen shot)
I've considered the possibility that maybe secondary buyers' email addresses are entered under buyers information solely for *email confirmations of orders, but that doesn't seem right, does it?
If I can't get this fixed I'm going to have to add some kind of explanatory text, i.e. "If you are not the main buyer for this account, please enter your name and email address". Otherwise it looks like there's an overlooked problem with the site.
Follow up. That won't work either. Then everyone will see it, logged in or not.
*While I'm on the subject of email: In Business Settings under the Ordering tab, I've deselected Send Receipt Email to Customer and have selected Send Receipt Email Copies to.....(another address).
I'm only getting these receipt emails for logged in customers' orders. For all others, they just never show up. I would like to get them all. For any given period the number of downloaded orders should match the number of email receipts thereby providing a cross check. It makes everything nice and tidy.
Help appreciated.
Charles
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