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Componet values not appearing in emails

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    Componet values not appearing in emails

    When looking at an order in the "Line Items" section I can see the order perfectly with the component values visible but when I then look at the email text in the "Payment Recieved" emai for example then all of the component values are missing. The headings are present but the values are blank.

    2 images are attached that highlight the problem.

    Does anybody have any idea what is wrong?
    Attached Files
    SSL Linux Actinic Hosting

    #2
    Could somebody at actinic take a look at this please. It makes the email function unusable and all the details are having to be written by hand. Real nightmare.
    SSL Linux Actinic Hosting

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      #3
      Has this only started happening recently? Was it after the script change for the county / State bit? I would suggest raising a support ticket so that we can take a look at a snapshot of the site.

      Kind regards,
      Bruce King
      SellerDeck

      Comment


        #4
        What script change?
        SSL Linux Actinic Hosting

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          #5
          Oh sorry, mixed it up with another user with a very similar avatar.
          Bruce King
          SellerDeck

          Comment


            #6
            Hi there,

            To investigate further into this issue, Please call Actinic support if you have Actinic cover or register an email query here as suggested by Bruce.
            [FONT=Verdana][COLOR=Navy]
            Regards,
            Karthik

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