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**Duncan Rounding** · 17-May-2006, 12:09 PM

Sounds likely to be your ISP's DNS - perhaps just local to your area. Try to find an alternate DNS and set that in your network settings. It's probably just a temporary problem.
If your hosting has a fixed IP for your site you could try accessing the site using the IP instead of the domain name.

**chrismorris2000** · 17-May-2006, 12:53 PM

Hi Duncan

Thanks for the reply.

Sorry but I donot understand . "Try to find an alternate DNS and set that in your network settings."

Can you explain any further ?
Thanks

**Duncan Rounding** · 17-May-2006, 01:32 PM

ISPs have DNS servers that look up IPs for domain names and send the browser on its merry way to your site. You can configure a different DNS server in your network settings to do this work.
The first step is probably to call your ISP and tell them that you believe there may be a DNS issue and ask if there is an alternate DNS server you can use.

**pinbrook** · 17-May-2006, 01:38 PM

Sounds likely to be your ISP's DNS - perhaps just local to your area.

I'm not sure what Duncan is suggesting here, as there are other things more likely, the first thing to check is as follows

Check your internet connection, go to control panel, network connections, local area connection (assuming wired adsl), right click properties, highlight tcp/ip choose properties again and check you are using "obtain IP automatically" and "obtain DNS server automatically"

if you are using hard coded IP addresses then this could be why you can't see your site.

I'm not sure the equivilent process for wireless as I don't have any wireless PCs here.

if you are already using "obtain automatically" who is your ISP?

**Duncan Rounding** · 17-May-2006, 02:08 PM

Originally posted by pinbrook

I'm not sure what Duncan is suggesting here...snip..."obtain IP automatically" and "obtain DNS server automatically"

What I was meaning was that perhaps the automatically obtained DNS server is giving problems and that you might be able to find an alternate DNS server address to manually enter instead.
I've had similar problems with NTL in the past and done this to temporarily fix the problem until the 'normal' automatically obtained DNS server is working properly again.

**pinbrook** · 17-May-2006, 02:18 PM

One idea I have had is : could it be a problem with the Plus Net connection getting through to www.balancewarehouse.co.uk. If so are there any other Plus Net users out there who can or cannot get to my site.

Any ideas greatly appreciated.

Also in general I am a bit like a fish out water when it comes to the technicalities to uploading web sites cgi bins, FTP etc etc. Can anyone reccomend a dummies guide on the subjet ?

I think a few of your problems have their root in your choice of both host and ISP - does plusnet still insist that you use them as both ISP and host?

or can you host with them and still upload via a different ISP?

if you have to use them for both, I would guess that your TCP/IP is hardcoded.

The answer about a book for Dummies is probably no there isn't as there are to many hosts, ISP, software etc out there for a book to have the answer to your issue.

Best solution is to move host and ISP, then things will be far more straightforward and you won't need the book for dummies. PlusNet have their own very peciuliar way of doing things. Go for a host recommended by people in the forum and you should end up with slightly more "standard" hosting that you will be able to understand.

**chrismorris2000** · 17-May-2006, 03:23 PM

Ducan
Thanks - I now understand the concept of DNS which makes it much easier to get my head around this subject. I think you are pointing me in the right direction especially since I recently transferred the domain from Plus Net to 1&1 recently. I will pursue this line with them. I will try to post an update to this thread to update outcome later on

Jo
Thanks for your feedback.

"Check your internet connection, go to control panel, network connections, local area connection .........."
> Current settings are not obtain automatically for both IP & DNS server. Changed these settings to detect automatically and lost my internet connection completely (must have some strange setup on our network). So had to revert to existing settings

"or can you host with them and still upload via a different ISP?"
> I have been able to upload via Plus Net to 1 & 1

Many Thanks For Both Your Help
Chris

**pinbrook** · 17-May-2006, 05:30 PM

if you are hosting with one & one I would suggest you use a different ISP to plusnet.

It seems that plusnet make you hardcode to their DNS which in turn is causing you issues.

by using a different ISP you will be able to use "obtain automatically" options for TCP/IP thus more freedom.

**wjcampbe** · 17-May-2006, 06:19 PM

Even with fixed IP and prescribed DNS servers, it should still be possible to add more DNS servers to the list - just means searches will take longer as it 'not founds' first on the ISPs DNS server(s).

Go to the Network Connections folder, and right click the connection. Choose Properties, then click to highlight the TCP/IP line (usually the fourth line down in the 'this connection uses' list. Again click Properties, just below on the right, and then Advanced. On the DNS tab, click add, and type in the IP address of one or two additional DNS servers.

**orcahouse** · 17-May-2006, 06:44 PM

Chris,
I'm using Plusnet and have no problems seeing your site. If you're using IE have you tried putting your URL into 'allowed' sites within Tools/internet options/content /sites?

Tom Riddell

PS. Just to cover Jo's thoughts - I use Plusnet as my ISP and have my Actinic site hosted by Netcetera - never had any problems.

**NormanRouxel** · 18-May-2006, 01:22 AM

Have a look at your pages using Firefox or Opera. There's a chance that IE's confused about your sites address (I've seen it using https by mistake before).

**chrismorris2000** · 18-May-2006, 05:48 PM

Thanks for the feedback.

I think I have isolated the the problem.

Our network setup does not allow us to automatically gain address for the DNS server i.e it is fixed : 212.159.13.150

Luckily my brother has a Plus Net Connection at home, which is set to automatically detect DNS : Web comes up no problem
He forced it to use the above DNS server address and hey presto it replicated exactly the same problem i.e no problem accessing other web sites but try balancewarehouse.co.uk and you get the Error 404.

Therefore the problem is : corrupted DNS server address 212.159.13.150
Solution : Change our configuartion and add new DNS server address (I have got some from Plus Net).

Tried changing DNS server address on our network server as per William's suggestion and it did not have an affect. I think if i was using a stand alone computer I think this would have solved the problem. It did not work (I think) because our network setup does not take the DNS set up from this area. Internet access on our network is governed by a Microsoft Proxy Server, so my next line of investigation is are the DNS settings held in the configuration in there somewhere.

The hunt for the DNS settings on our network continues, but I think I'm getting closer.

Reference all other suggestions I have not had a chance to try them yet, but do so shortly.

Thanks

**Duncan Rounding** · 18-May-2006, 06:47 PM

As expected Plus Net seem to have the problem not you. You must press them to fix their problem.
I wasn't sure from your post if you had tried the DNS that your brother is using?
Even if his is set to auto you can still find out what the current address is by:
Start|Run type cmd (enter) - then in the command window type 'ipconfig /all' (no quotes) (enter) - you will then see the DNS server address at the bottom of the info shown. Get your brother to do this and then give you the address to try.

Unfortunately you may well be correct in that the DNS server might be different in different locations - all the more reason to press Plus Net to sort out their DNS server.

**chrismorris2000** · 19-May-2006, 07:15 AM

I will get DNS address as suggested on brothers machine. However when I approached Plus Net they gave me about 4 other DNS addresses to try which we put into my brothers computer and they work fine.

So I know I have DNS addresses that work.

I just need to find out where to input the new DNS address on our system as the normal location Control Panel/networkconnections/internet Protocol does not have any affect when I change the DNS address on the server.

Therefore I can only assume that our network does not take the DNS information from this location and must be held elsewhere.

I think you are right about putting some pressure on Plus Net to repair the existing DNS address we are using it would certainly solve my problem.

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