manual order email failure

[Tony Moore]

Hi Guys, whan I create a manual order I cannot email the customer via actinic. Anyone else experience this? any help appreciated

[karthik]

Hi there,

I couldn't replicate the issue as it works fine on a default site. Can you do a 'test' in 'Advanced | Network Setup' and see whether it pops up an error message.

[Tony Moore]

Hi, no error messages showed up. This only happens when I create a new customer manually.

[Bruce]

Hi Tony,

What exact version of the software are you on? Take a look in Help | About...

I would suggest going into Housekeeping | Compact Databases | select both options and click on 'OK'. This will close down Actinic. Now try repeating the process and see if the issue still occurs.

Kind regards,

[Tony Moore]

Hi Bruce, 7.0.6 . I'll try as you suggest.

[MDS]

There is a tick box to email customer on the order summary page. This will automatically send an order recieved email.

We have never had this problem, but may be worth checking.

Mick

[Tony Moore]

Thanks but it does not do this on manual order

There is a tick box to email customer on the order summary page. This will automatically send an order recieved email.

We have never had this problem, but may be worth checking.

Mick

[Bruce]

Tony,

Can see what you mean now. On creating a new offline order for a customer who has never shopped before, the order summary page has the email box ticked but the mail does not get sent till you reopen the order click on the mail tab and then the 'send' button at the bottom.

Am runnig this past development.

Kind regards,

[Tony Moore]

Thanks Bruce

[Bruce]

Tony,

This is working as designed (WAD).

The process is as follows..
Off line Order is created and completed
Emails are added to the mail list.
The list can be accessed via the edit order Mail tab or from the main menu Web | List emails.
Emails can be physically sent only from the email list.
The emails are physically uploaded to the server and sent in the same way as they would have been for an online order once you click send.

Kind regards,

[Tony Moore]

Thanks Bruce, tested this and seems to work ok but the error message still occurs on some manual orders, I'm just trying to find out wht they have in common to cause this, think it may be full stop entries in the post code field as we do not use post codes here in the republic of Ireland. I'll post again if i nail down the problem