Preview Images Disappeared

[the_bfb]

Hi all

Overnight all of the preview images have dispapeared when adding products offline and now just display an X.

All the paths etc. are still there and nothing has changed - images etc. still in correct places.

Any ideas?

[wjcampbe]

Have you been making a lot of changes? May be worth going to Housekeeping | Compact databases and ticking both boxes - amazing how many problems this little maintenance step can solve.

[the_bfb]

Thanks for the reply - no joy!

When selecting ANY image from the PC they are not displaying locally.
Last night we closed the PC down - everything was fine - today open it up and we can't see image previews.

[jont]

Have you tied purging the browser cache (Internet Explorer) to see if that resolves .. may be a corrupted DAT file preventing the preview

[the_bfb]

Good point - Didn't work though!

All titles etc. are bold now so the purge worked but didn't affect pictures.

When selecting an image form the C Drive the placeholder size changes if a different sized image but the image doesn't display.

[NormanRouxel]

Look in Act_ProductImage.html in case you've broken that file.

There will be an original copy somewhere in C:\Program Files\Actinic v7\Formats\Themes\<whatever>

Also do Preview and copy the Address into Firefox and see if the page renders OK there. This will help determine whether it's Actinic or the Browser.

[jont]

When selecting an image form the C Drive the placeholder size changes if a different sized image but the image doesn't display.

If the images are outside of the site1 folder you will need to place a copy into PreviewHTML subfolder

[the_bfb]

Norman

Some success!



In Microsoft Explorer images do not appear - In Mozilla page preview they do - therefore the browser is causing the p;roblem which is a bit more logical.

Explorer stopped me seeing pop ups overnight last week so I installed Version 7 which cured that but now it's messing up Actinic. Is there a way of getting round this so I can still use Actinic properly?

Phil

[wjcampbe]

Actinic and v7 do not work together - I have already registered the problems as feedback with MS as part of the first BETA.

Your only solution is to uninstall v7 BETA - from Control panel - add/remove programs, with the show updates checkbox ticked - you should see an IE7 entry under the Windows XP updates section.

[the_bfb]

Bill/Norman - Many thanks

Uninstalling MS Explorer 7 Beta has done the trick



I was possibly the only Microsoft fan left - now no more.......

[wjcampbe]

IE7 is a BETA, and MS are aware of the problem - I would wait for final release before judging the product.