Invoice To/Delivery To

[codec]

my client doesn't want the user to have a ability to give a seperate delivery address from the invoice address.

he believes this will reduce fraud.

how can this be done so the option doesn't appear on the checkout ? Or on the receipt

[Nadeem]

Invoice Address

Hi there Codec

To take out Invoice Address, please go to "View | Business Settings | Payment and Security" and take out Invoice with Order.
The only problem with this, is that your customer will not be able to select a payment via Invoice

Kind Regards

[codec]

hi nadeem
all i am using is credit card
i has not got "invoice with order" listed

but i still have seperate delivery option
john

[Nadeem]

re: Invoice Address

Hi John

Are you using V5 of Actinic (Catalog,Business, Developer)?
If so, try the following

Go to "DESIGN | TEXT"

Click on "Go to"
For Phase; type in 0 and ID is 16

You will then come up to
"If you want to ship the purchase to an address other than the invoice address, check this box."

Simply untick this in the show checkbox

Kind Regards

[Nadeem]

Some more information

The following information was taken from the Advance user guide

You can use the ‘Design |Text’ area to ensure that customers online are only required to specify one address per order, rather than a separate invoice and delivery address.
This is useful from a security point of view, as this will allow you to ensure that the goods are sent to the address that the credit card is registered to.
Also, it means that the ordering process is quicker as customers only have to specify one set of address information online.

To set up one address;
To do this, you first need to make a few changes to Business Settings:

1. In 'Business Settings | Tax' ensure you have 'Tax By Delivery Address' selected (or you have tax set to ‘Simple’).

2. In 'Business Settings | Payment and Security' ensure you do not have 'Limited by Location' checked for any payment method.

These changes mean that now only the ‘Select Shipping Destination’ drop-down list will appear in the online checkout.

Please note that if you are using the ‘Simple’ calculation method for shipping (set in ‘Business Settings | Shipping & Handling’) then no country-selection drop-down list will appear at the beginning of the checkout.
You can now change the text in the checkout to remove references to ‘Invoice Address’ and ‘Delivery Address’ in order to just use ‘Address’ instead:

1. In 'Design | Text | Web Site (cont) | Shipping and Tax' change 'Select Shipping Destination' to 'Select Your Country'.

2. In 'Design | Text | Web Site (cont) | Invoice Address' change 'Invoice Address' to 'Address' and un-check the
'If you want to ship the purchase to an address other than...' box to prevent that question from being asked.
Your customers will now only be required to enter one set of address details online.

Kind Regard

[garyhay]

Is your client wishing to use B2B functions. ie the log in to see different pricing.

If not you should remove the default customer accounts using View>Customer Accounts,

Now goto View>Business Settings>Ordering and uncheck the "allow ordering from customer accounts"

This will get rid of the login from the sites.

[pinbrook]

reviving an old post.....for comments and peoples experiences

I'm not sure of the best solution.....

To reduce fraud it is recommneded to only allow one address ie you want to have card holders address and thus the goods delivered to card holder.

An issue arises when a purchaser types in the address to which they want the goods delivered as the address. Thus when being checked by Worldpay the CVV number will match and so may the country. But you don't get a fully matched transaction.

Thus you could argue that if you ask for both addresses you have a better chance of getting a card passing Worldpay checks.

How fussy are people with WorldPays recommendations....if a CVV number matches, but the address doesn't do you refuse the order.

Has anyone had chargebacks on card which checked out on CVV

[Mike Hughes]

I'll usually accept either CVV2 or Address Match as being OK. 'Both Match' of course is ideal.

If the order looks suspicious (i.e. higher value / more expensive items than usual) then I'll do some more checking.

I'll even take an order with 'no match' if I can verify the name and address. Usually I'll try BT's online directory enquiries.

It's really down to the risk profile of the goods being sold though. I don't sell high value items that are easily resold, so I can afford to be less concerned than others might be.

Mike