Other Info Question not working - OTHERINFOPROMPT broken?

[billy_rob]

Hi All,

Trying to add a field to a product where shoppers can write a message that will be engraved on their purchase.

I have done something similar with a different Actinic site but this time it's not working! (different installation / PC)

Trying javascript alert('OTHERINFOPROMPT') pops up an empty message... I have checked that this function works with a different Site (it does) and now I am confused.

Any ideas, please???

Actinic v.7.0.6

[NormanRouxel]

You need

<script type="text/javascript">
<!--
alert('NETQUOTEVAR:OTHERINFOPROMPT');
// -->
</script>

and it has to be in a Product Template (not in a product description).

[billy_rob]

Thanks for getting back to me Norman.

I tried adding your code block to the product template, but no joy.

However, since refreshing the site I have noticed that there are now input boxes are appearing in the shopping cart! Is there a setting that does this?

Thanks again.

[NormanRouxel]

Firstly, why do you need to tinker with JavaScript?

Actinic can capture the Other Info simply by you entering something into the Product Details / Layout / Other Info Question field.

Make sure you can get that working, all the way through to the info appearing on the downloaded order, before trying any customisation.