File Merge Errors

[graememac]

Hi - know this topic is covered extensively - however i still cannot find a way around my "an error occured while sending the merge request".

My Network settings seem fine - i have tested extensively and they allways pass, I have tweake the GGI Script ID number (used 1 and 2) and uploaded from there but no luck.

My settings are:
HTTPPROXYMODE 0
HTTPPROXYADDRESS 10.33.1.2
HTTPPROXYPORT 8080
HTTPPROXYUSER administrator
HTTPPROXYPASSWORD sp3nc3rs
FTPPROXYMODE 0
FTPPROXYADDRESS 10.33.1.2
FTPPROXYPORT 21
FTPPROXYUSER administrator
FTPPROXYPASSWORD *******
SCRIPTID 2
SCRIPTEXT .pl
SMTPHOST ftp.spencersdirect.com
WEBSITEURL http://www.spencersdirect.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS true
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.spencersdirect.com/acatalog/
CGIBINURL http://www.spencersdirect.com/cgi-bin/
PATHFROMCGITOCATALOG ./acatalog/
CODEBASE d:/websites/spenc1/www/
FTPHOST ftp.spencersdirect.com
FTPUSERNAME *******
FTPPASSWORD ********
PATHTOCGIBIN www/cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

I have asked my hosting company Tollon to set the folder permissions to (read, write, delete) 755 on the CGI and Acatalog folders.

Can anyone help - i have been around the houses on this one several times and I cannot out a way - any ideas please

[jont]

You may like to delete your username and password from the above ASAP

[wjcampbe]

As Jont says need to get that password out of there before the Search Engines read the page, AND change your password.

CODEBASE d:/websites/spenc1/www/ also looks strange - is this a windows server?

[graememac]

yes thanks - have updated the post - did it in a hurry - which always bodes badly

[graememac]

hi - thanks i have ammended the password - did not notice it which means i cut and pasted in a hurry -

However, yes its a window server and the network settings work with either an absolute or relative path

[wjcampbe]

Have you checked your IIS settings against the recommendations in the AUG and the knowledge base - I see one post there that says unless /acatalog/ is set to read/write/execute it will not work.

[graememac]

yes the Adanced User Guide suggests

"cgi-bin Accessed Denied
There are occasions when access to the cgi-bin directory is denied after following the above
guidelines.
It may become necessary to delete the cgi-bin virtual directory in IIS and then the cgi-bin directory
in Windows Explorer, and then re-create both and reapply the necessary permissions."
I have asked my hosting company to look at IIS

Also - its wired that my other 3 Actinic sites update no problems - they are all using Tollon as the hosting company and use an SSL certificate too

[Mark H]

Last night we transferred one of our sites to another copy of Actinic running on a different PC - same version of Actinic Developer, same settings (via snapshot), same host etc, and got the merge error message . Went through all the usual steps (and a few not so usual steps) to try to correct this, but no luck whatsoever. As a last resort, the SSL flag in View |Business Settings | Payment & Security was unticked (had been on checkout only, with a Geotrust Certificate with 1&1), and a complete site refresh carried out - worked perfectly, no error message. We went back, re-ticked the flag, and did another site refresh - it worked. We thought it might be coincidence, as the merge request error message sometimes goes away on its own, however for reasons unrelated to Actinic we had to do the whole transfer again - same error message, same cure. No idea why it works, but I leave it as a possible option for those at the end of their tether. Mark H