Can anybody help?! No idea what's gone wrong!!

[area51uk]

I've been having problems with the old 'diff file checksum error' whilst uploading over the last 24 hours or so. After reading several threads on here I have tried deleting the .fil and .cat files and then uploading again but couldn't get it to work. The bigger problem I have now is that when I click on 'upload' or 'purge and refresh' nothing at all happens - the upload box just doesn't appear. Help! I've got new products sitting here gathering dust!!!

[WILKO92]

Do you use Zone Alarm.

If so, read this one through.

http://community.actinic.com/showthr...231#post111231

If not..........don't.

[area51uk]

I do use ZA - so have tried what the email said, but it's had no effect at all. I have a nasty feeling I may have deleted or altered something I obviously wasn't supposed to touch......ahhhh, the learning curve. Thanks anyway Graham!

[Bruce]

Hi Paul,

If you have succesfully uploaded and downloaded earlier. I would suggest going into Help | Trouble Shooting and click on 'Website Purge and refresh' select both options and then hit 'Delete and Refresh'. This should sort the problem.

Kind regards,

[area51uk]

Site Uploads not Registering Changes (Still)

Hi Bruce, thanks for the pointer but I've tried that a few times now - it works fine and adds all the updates I've done but on each upload after that, it will not register any changes I make.

Managed to fix the problem of the upload box not appearing thanks to an old thread on here - it was something to do with the 'cgi script identifier value?' - it needed changing from 1 to 2. Why didn't I think of that eh?!

Still having problems with uploads not registering changes, have emailed Actinic but I've not got a support contract and haven't heard anything for a few days now. I've even tried deleting all the .fil and .cat files on my PC and on the server, then doing a purge and refresh and that still doesn't fix it.

I'm sort of running out of ideas now.....(and patience)!

Any ideas greatly appreciated!

Paul.

http://www.area51.uk.com

[pinbrook]

What have you done about Zone Alarm?

Have you complety uninstalled it, and tried an update without it on the PC?

[NormanRouxel]

A few days ago ZoneLabs released a faulty update (V6.5.714.000). They've now hurriedly released released V6.5.722.000 which fixes the behaviour you're having.

Look at your Zone Alarm version (Overview / Product Info). If it's V6.5.714.000 then you should update Zone Alarm, reboot and refresh your site to be sure it's up to date.

[area51uk]

Fixed Thank You!!!

Thanks for the help Norman - I had no idea a ZA update could cause so many problems - just updated to the newer version as you suggested and het presto - it's all working fine. Phew.

Thanks very much for your help!

[Mike Hughes]

I'd suggest also checking the Zonealarm forums as quite a few people seem to be having booting problems with 6.5.722.

Me, I'm using Zonealarm free, which was 6.1.744 and quite happy until this morning when I got an upgrade notice. I'll wait a few days until they fix the stability problems.

Mike

[NormanRouxel]

There is a message on ZoneLab's Forum recommending that people who are using 6.5... and experience BSOD crashes and other issues return to the last 6.1 version (61.744.001 I believe).

[NormanRouxel]

You can get all previous releases of ZoneLabs products from the list at the bottom of this http://www.zonelabs.com/store/conten...lid=db_updates page.