Hello,
An Actinic store that I maintain has been having some connectivity problems since I used our remote backup feature to restore the account yesterday.
The following error is been received when we try to download orders:
I have read http://knowledge.actinic.com/acatalo...rs.html#aKB580 which helped.
For some reason, the permissions of Order.num and Backup.num were set to 600. I couldn't change these or do anything with the file using the standard FTP login, so I had to login to root to change the permissions to 777.
I have asked my client to try download the orders again, and do a test order and try downloading them, now that the permissions are set to 777.
In case that doesn't work, I am hoping you could help me with the following.
In the knowledge base answer that I referenced above, it says:
"Change the owner of the *.num files to the username of the process that is the effective user that runs the perl scripts. Place a test order to check that the scripts can determine the next order number."
I am able to change the owner of the *.num files via root, but I'm unsure of what the user should be set to.
I didn't setup the Actinic store, so I have very limited knowledge of the software, which is probably why I'm a little confused. I'm not sure what the "username of the process that the effective user that runs the perl scripts" is.
I wonder if somebody could help me find out what this is?
Thanks in advance.
Jamie
An Actinic store that I maintain has been having some connectivity problems since I used our remote backup feature to restore the account yesterday.
The following error is been received when we try to download orders:
The web script was unable to open the specified file.
Possible Cause:
Permissions problems
The permissions on the acatalog directory are locked
The permissions on the file on the acatalog directory are locked
The path from the cgi-bin to acatalog directory is incorrect
or the directory has been renamed or removed
Recommendation:
Abort
Resolution:
Check the permissions of the web site.
The files and directories need to be readable
and writable by the web server
Run the Web | Configure Web Site Details command to
verify your setup
Command: retrieve Filename:
Possible Cause:
Permissions problems
The permissions on the acatalog directory are locked
The permissions on the file on the acatalog directory are locked
The path from the cgi-bin to acatalog directory is incorrect
or the directory has been renamed or removed
Recommendation:
Abort
Resolution:
Check the permissions of the web site.
The files and directories need to be readable
and writable by the web server
Run the Web | Configure Web Site Details command to
verify your setup
Command: retrieve Filename:
For some reason, the permissions of Order.num and Backup.num were set to 600. I couldn't change these or do anything with the file using the standard FTP login, so I had to login to root to change the permissions to 777.
I have asked my client to try download the orders again, and do a test order and try downloading them, now that the permissions are set to 777.
In case that doesn't work, I am hoping you could help me with the following.
In the knowledge base answer that I referenced above, it says:
"Change the owner of the *.num files to the username of the process that is the effective user that runs the perl scripts. Place a test order to check that the scripts can determine the next order number."
I am able to change the owner of the *.num files via root, but I'm unsure of what the user should be set to.
I didn't setup the Actinic store, so I have very limited knowledge of the software, which is probably why I'm a little confused. I'm not sure what the "username of the process that the effective user that runs the perl scripts" is.
I wonder if somebody could help me find out what this is?
Thanks in advance.
Jamie
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