I have two questions which relate to a problem that I am having with opening Actinic & import of Snapshot.
Problem 1. ‘The specified key he is missing or wrong in the Layout ini file.’.
Firstly we included some pdf.'s to the website, and took a snapshot after closing down. The next time we tried to opened Actinic, it refused, with the typical phrase this ‘The specified key is missing or wrong in the Layout ini file.’. I have had this before and from solutions on the Actinic Community, have followed the instructions and resolve this issue. This time, I have done the same things – substituted the Brochure and Primary templates but Actinic still wont open! Is there another way to open Actinic. It seems like Actinic is more user friendly to those who understand programming because the slightest misdemeanour (from amatures) causes a major problem and there does not seem to be any way of checking what the problem is - like an auditing system report.
Problem 2. ‘Site Upgrader’
Continuation of the problem No.1 ……………I have copied the Snapshot files (incl. the one which would not re-open) and loaded them on to a portable Hard Drive, transferring them on to a 2nd computer. I have loaded Actinic on this in its raw state, and have transferred these files to the back up folder, then imported the Snapshot to a position just before we had the problem of Actinic not opening. Every time a Snapshot is imported, after transfer of files, the ‘Site Upgrader’ kicks in.
Why is it automatic?
It seems to compare the current Online Site with the imported snapshot and over writes it with the Current site!
I have look through Help Pages to find out more about this ‘Site Upgrader’ process and how to control it but find almost nothing of help. The only way I can stop it from running, is to pull the Network link out - stopping it connecting to the internet. Although an initial cancel button appears, stabbing at this button does nothing to stop the process of upgrading! Afterwards it says I must restart Actinic.
The other puzzle relating to this is my main computer does not have Site Upgrader kicking in. Why? Not that I want it to.
The Combined problem – No.1 & No. 2 = Big Problem
1. I managed to load Actinic program on 2nd computer and import to the point just before the ‘current problem Snapshot’ with ‘The specified key is missing or wrong in the Layout ini file.’ No problem so far.
2. Now I import ‘the problem snapshot’ and it loads but 2 messages come up at the end of loading.
There was a problem up grading the file:
Message 1
C:\ Program Files\ Actinic v7\SiteUpgrade\upgade v7.03 0.0 0.0 0.0. FBIA\ Site1\Themes\Act_Primart.html with file
GT SERVICES\Act_Primary.html
Message 2
C:\ Program Files\ Actinic v7\SiteUpgrade\upgade v7.03 0.0 0.0 0.0. FBIA\ Site1\Themes\Act_Primart.html with file
GT SERVICES\Act_BrochurePrimary.html
In short – what do I do to resolve the problem of Actinic opening up ? ……’Site Upgrader’ is just incidental but causes a big problem because after it has finished running, it states that ‘ I must restart Actinic’ ………. And when I try to ….it wont start !!!! up comes the ‘The specified key he is missing or wrong in the Layout ini file.’.
Catch- 22 ?
Forgive me for becoming a regular to these problem pages, when I bought Actinic I did not realise how many gremlins there would be with the package. I am not a computer programmer and can't resolve some of the problems. Actinic Support’s attitude is one of – because you customised the template we don’t want to know. So I hope you guys can shed some light on resolving these issues. Thanks.
If this has come up before please redirect me.
Problem 1. ‘The specified key he is missing or wrong in the Layout ini file.’.
Firstly we included some pdf.'s to the website, and took a snapshot after closing down. The next time we tried to opened Actinic, it refused, with the typical phrase this ‘The specified key is missing or wrong in the Layout ini file.’. I have had this before and from solutions on the Actinic Community, have followed the instructions and resolve this issue. This time, I have done the same things – substituted the Brochure and Primary templates but Actinic still wont open! Is there another way to open Actinic. It seems like Actinic is more user friendly to those who understand programming because the slightest misdemeanour (from amatures) causes a major problem and there does not seem to be any way of checking what the problem is - like an auditing system report.
Problem 2. ‘Site Upgrader’
Continuation of the problem No.1 ……………I have copied the Snapshot files (incl. the one which would not re-open) and loaded them on to a portable Hard Drive, transferring them on to a 2nd computer. I have loaded Actinic on this in its raw state, and have transferred these files to the back up folder, then imported the Snapshot to a position just before we had the problem of Actinic not opening. Every time a Snapshot is imported, after transfer of files, the ‘Site Upgrader’ kicks in.
Why is it automatic?
It seems to compare the current Online Site with the imported snapshot and over writes it with the Current site!
I have look through Help Pages to find out more about this ‘Site Upgrader’ process and how to control it but find almost nothing of help. The only way I can stop it from running, is to pull the Network link out - stopping it connecting to the internet. Although an initial cancel button appears, stabbing at this button does nothing to stop the process of upgrading! Afterwards it says I must restart Actinic.
The other puzzle relating to this is my main computer does not have Site Upgrader kicking in. Why? Not that I want it to.
The Combined problem – No.1 & No. 2 = Big Problem
1. I managed to load Actinic program on 2nd computer and import to the point just before the ‘current problem Snapshot’ with ‘The specified key is missing or wrong in the Layout ini file.’ No problem so far.
2. Now I import ‘the problem snapshot’ and it loads but 2 messages come up at the end of loading.
There was a problem up grading the file:
Message 1
C:\ Program Files\ Actinic v7\SiteUpgrade\upgade v7.03 0.0 0.0 0.0. FBIA\ Site1\Themes\Act_Primart.html with file
GT SERVICES\Act_Primary.html
Message 2
C:\ Program Files\ Actinic v7\SiteUpgrade\upgade v7.03 0.0 0.0 0.0. FBIA\ Site1\Themes\Act_Primart.html with file
GT SERVICES\Act_BrochurePrimary.html
In short – what do I do to resolve the problem of Actinic opening up ? ……’Site Upgrader’ is just incidental but causes a big problem because after it has finished running, it states that ‘ I must restart Actinic’ ………. And when I try to ….it wont start !!!! up comes the ‘The specified key he is missing or wrong in the Layout ini file.’.
Catch- 22 ?
Forgive me for becoming a regular to these problem pages, when I bought Actinic I did not realise how many gremlins there would be with the package. I am not a computer programmer and can't resolve some of the problems. Actinic Support’s attitude is one of – because you customised the template we don’t want to know. So I hope you guys can shed some light on resolving these issues. Thanks.
If this has come up before please redirect me.
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