Help!! .. with "Outstanding Balance"

[Jodie]

Hi there.
Can anyone help?
Having taken an order, I had to go into the HSBC e-payments to override a "fraud threat" (as address wasn't verified .. another ongoing problem for another time!) so that we could recieve payment. For some reason, the payment was then recieved in our account, but status of the order remained as "PSP pending" even a week later, so I manually added the payment.

However, under Progress and Payments > Order, it says...
Status : Normal
Order Total: £162.92
Outstanding Balance : £325.84

The correct total is £162.92, so I am not sure why it has doubled this for the balance?? Becasue of this, the order remains as "Partial Payment Received" under Paymenty Status.

How can I correct the "Outstanding Balance" figure?

Any help hugely appreciated,

Jodie

[Mike Hughes]

You probably put a sign or something against the credit/debit.

just go to payment, select new payment and click away at the OK (or whatever) buttons that come up as default. Actinic will automatically assign the right type of payment and amounts to balance the payment.

Mike

[simonwar]

Hi Jodie,

Did you get a fix for this?
Same thing has just happened to me.

I have two orders displaying "Partial Payment Received", both required manual input due to an AVS failure.

When I input the payment I notice both order values had doubled in value in the Payment screen, yet no change in the Order Line Items screen.

Anyone know whats happening here?

Thanks, Simon.

[TraceyG]

Hi Simon,

What do you have in the 'Progress & Payments | View Payments' screen? Does Mike's solution not work for you?

[simonwar]

Call me stupid, but I put the manual entries as Credit's and not Debit's thinking it was a term from my perspective, i.e. Crediting me, well in fact its termed in the customers point of view Debiting them.

So i was implying that i had made a pyment to them by the amount, and thats why the outstanding balances doubled, and showing "Partial Payment", etc etc....

What a plonker....solved it now!
Thanks, Simon.