Dowload Order Problem

[John55]

Hi All,

I have recently changed server from Windows to Linux and since then I have been unable to download orders. I have set the relevant settings on the acatalog and cgi-bin directories to 755 and 777.

I am able to upload my catalogue without any errors and my shopping cart is functioning to the point that I am still getting orders (so the scripts are working). When I try an Advance Network Setup test I get the following error message.



The check script sent an invalid response(91, ntent-type: text/plain
Content-length: 9
Date: Fri, 28 Jul 2006 11:17 GMT

20000110). Retry the test. If the problem persists and you are
unable to upload your store contact your Actinic reseller or Actinic Support as appropriate.

By the way does anybody know which script is used for the check script?

My network settings are below:


HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST ***********
WEBSITEURL http://www.garmzy.co.uk/
IGNOREPASSIVEERRORS false
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 5000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 15000
SMTPAUTHREQUIRED true
SMTPUSERNAME ***********
SMTPPASSWORD ****
CATALOGURL http://www.garmzy.co.uk/acatalog/
CGIBINURL http://www.garmzy.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST *******
FTPUSERNAME ****
FTPPASSWORD *****
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG


Any help would be great.

[Duncan Rounding]

You might try modifying your CGI Script ID number, upload and see if that helps. (Advanced Network Setup - Common Settings)

[John55]

Thanks for the reply and sorry that it has taken me so long come back
I have been trying everything under the sun from the forums. I still get the same error messages that I had in my first post on my Linux server.

1) I have no problems uploading I have even refreshed the site several time without any error messages.

2) The shopping cart is fully functional I can place orders with out errors. I can see that I already have several orders in the acatalog directory.

3) My cgi-bin is public I have tested scripts and they run. In addition to the normal scripts I uploaded ActinicBasicCgiTest.pl and that works, but TestSettings.pl does not work.

4) My provider told me that the path to the Perl shell is correct.

5) I am not out disk space I have used less than 1% of the space available.

6) The server accepts the script extension .pl

7) I have tried changing the script Id it did not make any difference.

8) I made a html form that POSTs to the cgi-bin and that works.

9) I have tried reinstalling the original scripts

10) When I look at error.err after a network test it states the following:
Program = CATALOG , Program version = 183 , HTTP Return code = 200 ,
Date and Time = 31/07/2006 23:34:48, Internal Errors = unable to read
No such file or directory,


11) This leads me to believe that either I have some scripts missing or corrupted from
the orginal directory (Please can someone send me a list of files which make up
the original scripts).


Also does anybody no which actually performs the test in the Advanced Network Setup?



12) I have used the wizard to recreate my network settings, which found my acatalog and cgi-bin without any problems. Are the paths to CGI-BIN, and the CGI-BIN URL correct?

My network settings are below:


HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 7
SCRIPTEXT .pl
SMTPHOST ***********
WEBSITEURL http://www.garmzy.co.uk/
IGNOREPASSIVEERRORS false
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 5000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 15000
SMTPAUTHREQUIRED true
SMTPUSERNAME *****
SMTPPASSWORD ******
CATALOGURL http://www.garmzy.co.uk/acatalog/
CGIBINURL http://www.garmzy.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ********
FTPUSERNAME ***
FTPPASSWORD *****
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /acatalog/


Thanks in advance for your help.

[wjcampbe]

I found four errors using the FireFox javascript consol, two in display.css and two in your google ads code.

I also found that several of the menu links (about us, contact) had incorrect landing url's (when they had url's at all - which they did not in the basket area). However, your site never returned a 404 - it always returned a 200 (success) header. This is wrong, and you should speak to your host about correcting that.

Now to your original problem.
The path to Catalog and path to cgi-bin are correct, and it is possible to view the basket, and to start checkout, so the site is functional.

BUT you are missing the BASEHREF on all your pages I would add the NETQUOTEVAR:BASEHREF back into your Act_Primary then go to Web | Refresh to do a full upload, see if that helps.

[John55]

Thanks for the reply I have added NETQUOTEVAR:BASEHREF to the Act_Primary file followed by a refresh and full upload, but it still does not work.

Does anybody know which script is used by actinic to test settings and which script downloads orders?

[wjcampbe]

Now this code is broken

<!--
The NETQUOTEVARs below can be uncommented and moved to the appropriate

location
to save and load shopping lists
<A HREF="NETQUOTEVAR:SAVECARTURL"><FONT FACE=ARIAL SIZE=-1><I><B>Save

Shopping List</B></I></FONT></A>
<A HREF="NETQUOTEVAR:RESTORECARTURL"><FONT FACE=ARIAL SIZE=-1><I><B>Load

Shopping List</B></I></FONT></A>
--->

should only be two dashes -->

Your Style @import is improperly formed and is not working.

The TEST button in Advanced | Network Setup tests settings - I'm not going to help you with the scripts (and it does not look like anyone else is either).