End of checkout navigation problem

[WILKO92]

Over the past week or so, I have been getting a lot of duplicated orders coming through.

Today I have done a test order and notice that when the Done button is clicked at the order details stage, rather than navigating to the confirmation that all is done page, it goes back into the shop page last visited.

I have pasted the Act_order04.html code below.( I added the e-mail check a few weeks ago and it all seemed ok then)

<table><tr height="40">
<td width="700"><font size="4" color="#ff0000">
<p>If you do not receive a conformation e-mail shortly after entering this order, it is likely that your e-mail address has been entered incorrectly.
In this case, please contact us <font color="#000000">(contact@briggsbits.co.uk)</font> to confirm the correct address.</p></font></td>
<td>
<DIV ALIGN="Right">

<INPUT TYPE=HIDDEN NAME=HOME VALUE="NETQUOTEVAR:HOME">

<INPUT TYPE=SUBMIT NAME=ACTION VALUE="NETQUOTEVARONEBUTTON">
</td></tr></table>
<BR>
<Actinic:EXTRAFOOTERTEXT><span class="actxsmall"><TABLE><TR><TD><IMG SRC="NETQUOTEVAR:POWEREDBYLOGO" WIDTH="45" HEIGHT="50" BORDER="0" ALT=""></TD><TD><FONT SIZE=1><B>NETQUOTEVAR:TRADEMARKS</B></FONT></TD></TR></TABLE></span>
</Actinic:EXTRAFOOTERTEXT>
</DIV>

[Bruce]

Hi,

Returning to the last shopped page is default behaviour, if you want the customer to land on another page, then you can add in this URL in 'Design | Options | Miscellaneous', in the 'URL for completed and aborted checkout:'. Please ignore order No: AT345610000014 as that is a test placed by myself.

Kind regards,

[RuralWeb]

duplicated orders coming

This can happen if you are using a PSP as it takes time to transfer the shopper to the PSP website. If the delay is long enough the customer will press the order button again and again resulting in multiple orders. I usually put a note on the last order page warning of possible delays etc.