Hi there
We have used Easily to host our website for the last 4 years with no real problems. However last week they did a "migration" to a new server and since then the email side of things no longer work.
Customers do not get email, we dont get an "order is waiting" email and we cannot force emails through the actinic system either. We get:
Failed to communicate with the SMTP server.
Possible Cause:
1. Network transmission problems.
2. Could have Changed the SMTP Server settings, but not Uploaded after that.
Recommendation:
1. Retry
2. Upload the Site First, if you have changed the SMTP Server Settings.
Resolution:
If retry fails, check your SMTP settings
or contact your ISP.
The error was:
58317 error returned from SMTP server (1: SMTP Authentication is not
supported by this server!
I have spoken to easily and it is like banging your head against a brick wall. They dont seem to have a clue what I'm talking about.
I put in the new server name to replace the old one as they suggested but it did not work.
Anyone else using easily and had this problem ?
Cheers
Jez
We have used Easily to host our website for the last 4 years with no real problems. However last week they did a "migration" to a new server and since then the email side of things no longer work.
Customers do not get email, we dont get an "order is waiting" email and we cannot force emails through the actinic system either. We get:
Failed to communicate with the SMTP server.
Possible Cause:
1. Network transmission problems.
2. Could have Changed the SMTP Server settings, but not Uploaded after that.
Recommendation:
1. Retry
2. Upload the Site First, if you have changed the SMTP Server Settings.
Resolution:
If retry fails, check your SMTP settings
or contact your ISP.
The error was:
58317 error returned from SMTP server (1: SMTP Authentication is not
supported by this server!
I have spoken to easily and it is like banging your head against a brick wall. They dont seem to have a clue what I'm talking about.
I put in the new server name to replace the old one as they suggested but it did not work.
Anyone else using easily and had this problem ?
Cheers
Jez
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