Order not completed???

[pnagames]

I have looked at the steps in the help file about completing an order and i cannot see why it should not be completed.

I have marked the items as shipped. i have send an email to that effect to the customer.

and i have printed the invoice.

actinic however refuses to acknowledge it as a completed order

[wjcampbe]

What is the payment status?

[pnagames]

thanks bill

the HSBC e-payments does nto clear automatically so i need to enter a payment in the order.

thanks for this as i would not have noticed it otherwise