How Do I?

[parklifeclothes]

After my pc crashed I have now reinstalled Actinic and want to connect my website back up, I saved all the actinic files but don't have a clue what needs to be done. Any idea's?

[jont]

After reinstalling Actinic simply import your latest snapshot (ACD) file via Files | Snapshot | Import and that will drag back in all your products, network settings, security keys, orders etc etc.

If you have an intact database updated prior to the crash but after the latest snapshot (which will hopefully be from the day before) you could try making a copy before importing the snapshot and then dragging it back into the newly updated site folder to update to the latest changes. This could be with risk so proceed at your own will.

The file will have a new time stamp so you will need to refresh the site to keep everything in sync. Before uploading connect to the server via FTP and look in the catalog directory for any files ending in ORD (these are order files) .. copy to a place outside the site and then place back into the folder after uploading via Actinic. You should then be able to download these orders correctly.

HTH

[parklifeclothes]

After reinstalling Actinic simply import your latest snapshot (ACD) file via Files | Snapshot | Import and that will drag back in all your products, network settings, security keys, orders etc etc.

If you have an intact database updated prior to the crash but after the latest snapshot (which will hopefully be from the day before) you could try making a copy before importing the snapshot and then dragging it back into the newly updated site folder to update to the latest changes. This could be with risk so proceed at your own will.

The file will have a new time stamp so you will need to refresh the site to keep everything in sync. Before uploading connect to the server via FTP and look in the catalog directory for any files ending in ORD (these are order files) .. copy to a place outside the site and then place back into the folder after uploading via Actinic. You should then be able to download these orders correctly.

HTH

Have tried the following:
After reinstalling Actinic simply import your latest snapshot (ACD) file via Files | Snapshot | Import and that will drag back in all your products, network settings, security keys, orders etc etc.
but to no avail, feesl like I'm doing something wrong.

[jont]

When you import the snapshot what happens inside Actinic? Do you see any products, company info etc at all?

Have you tried an older snapshot? It may be the one you are using is corrupted. Have you opened the ACD to check that the products, database etc are in there?

[jont]

Have you opened the ACD to check that the products, database etc are in there?

In case you need to open the programs to use are WINZIP v7 (no later versions seem to open) or 7Zip which is open source

[parklifeclothes]

In case you need to open the programs to use are WINZIP v7 (no later versions seem to open) or 7Zip which is open source

I DON'T THINK WE SAVED A SNAPSHOT, JUST SAVED ALL FILES IT THAT IS POSSIBLE

[jont]

Oh

You should still be able to copy the saved files back in to the site1 folder and recover most of the information. I recall some items are not copied back - possibly the security key amongst others

[parklifeclothes]

Oh

You should still be able to copy the saved files back in to the site1 folder and recover most of the information. I recall some items are not copied back - possibly the security key amongst others

I have now been able to reload the site and have refreshed it, it seems to be working apart from when I try to upload or reteive orders I get the following error.
The server scripts are incompatable with this version of Actinic. Refresh website.
If this error persists, copy the perl scripts from the original subdirectory and try again.
Server version = "7 FBIA" Client version = "7 FEVA"

This means nothing to me so any ideas would be a help.
Darron

[RobSollars]

http://community.actinic.com/showthread.php?t=22831 details a similar situaiton. I think that patching the Actinic install to the latest version sorted the problem.

[jont]

patching the Actinic install to the latest version sorted the problem.

Yes - as you have installed from the disk you need to upgrade Actinic back to the same patch version - this should hopefully be on your hard drive from your previous download - or you can download from the main Actinic site.

[parklifeclothes]

Yes - as you have installed from the disk you need to upgrade Actinic back to the same patch version - this should hopefully be on your hard drive from your previous download - or you can download from the main Actinic site.

Sorry to be stupid, can you possibly give us a run thru list of how do to this upgrade back to the same patch version as we don't have a clue.

Darron

[jont]

Download the patch to your computer and double click it .... it is a self-installing executable file and will do everything for you

[parklifeclothes]

Download the patch to your computer and double click it .... it is a self-installing executable file and will do everything for you

SEEMS LIKE EVERYTHING WORKS, THANKS A MILLION, NO 2 MILLION!!!!!!!!


DARRON

[jont]

SEEMS LIKE EVERYTHING WORKS

I trust you have now made a snaphost (File | Snapshot | Export) and saved somewhere safe

Glad to hear you have got it working.