Customising Layout of Emails

[Adam Collis]

Hi,

I have seen several threads saying that it is not possible to change the layout of the 'Customer Order Confirmation' Email so that it uses HTML formatting.

None of the threads were recent so I was just wondering if this is still the case and/or whether the issue had been resolved in v8.

Can anyone confirm?

All I want to do is make the output of the email more tabular so that things like quantity and price are nicely aligned with their titles and each other. I have looked at Act_CustomerEmail.txt and can see that it's straight-forward to change the layout of the Order Number, Shipping address, etc - but not the layout of the Order's product details.

Surely I'm not the only person out there who would like this.

Regards, Adam

[jont]

You are really best sticking to plain text - whilst a tabled layout may look better if the recipients email client is set to plain text only or disable HTML it will do more harm than good - the plain text version will get through to all users so is the best route as taken by Actinic

[Jan]

Email sent directly from Actinic is still plain text only. You can send HTML emails using our One Stop Order Procssing plugin though.

Regards,

[Adam Collis]

Multi-part formats

You are really best sticking to plain text - whilst a tabled layout may look better if the recipients email client is set to plain text only or disable HTML it will do more harm than good - the plain text version will get through to all users so is the best route as taken by Actinic

Hi Jont - thanks for the response. I agree that sending HTML formatted emails isn't always a good idea because some people only accept text based emails. However, using multi-part emails (that contain HTML versions and Text versions of the email) shouldn't be a problem.


Has anyone tried editing the template to insert the relevant code for multi-part emails?