Shipping costing to much

[Angi]

Hi There,

Im posting on behalf of my client in regards to his shipping issue he has which he said is I quote "basically, the total weight for a order was 7.5 kg it calculated the charges as £17.00 + v.a.t, for a next day by 3pm service. it should have been £10.00. The costing structure for this service in our business settings is 1kg = £5, up to 5kg = £6, up to 10kg is £7, anything over this is charged 30p extra per 1kg"

I do have his shipping.csv file which I could email to anyone that think it may be worth a look also I have attached a screenshot of his Shipping Settings in Actinic.

Also the website address is www.progrow.co.uk encase you need to see it.

Version he uses is Actinic V 6

Many thanks in advance

Angi

[wjcampbe]

Not sure how you arrive at £10.00.

7.5 kg is less than 10 kg so would fall in the £7.00 bracket.

These sort of problems can usually be traced to products being marked as "ship separately" and so instead of 7.5 = £10.00, you get 3kg = £6.00 plus 4kg = £6.00 plus 0.5kg = £5.00 - total £17.00....

[Angi]

Hi There,

I have quickly tested the products and ship separately is not selected.

Whats also strange is I select a product that weighs 5kg it costs me £6 postage if I add two it costs £12 if add 3 its costs £18 and so on.

Please help im very confused.

Thanks

[wjcampbe]

Is there an optimum package weight set, which would also cause packages to be split down instead of using an accumulated total weight.

[Angi]

Im not sure I understand. In product details 5kg is set for the product weight of the item im testing and in business settings> shipping and handling the default weight is set at 1kg is this what you mean?

Thanks

[wjcampbe]

Next to default weght on the View | Business Settings - Shipping and Handling tab, there is a second input box for optimal package weight. A value here will make Actinic try to make several packages at that weight rather than one heavier package.

[Angi]

No this is also blank.

I imported the shipping details as a .csv file to a test site uploading one product and seeing if it added the shipping on correctly and it worked as it should adding on the correct shipping costs, so I know the shipping is set up correctly.

Any ideas would be greatly appreciated.

Angi

[Bruce]

Please try compacting your Databases , Catalog and Shipping and then refresh the site. Let us know if this has helped ot not.

Kind regards,