Announcement

Collapse
No announcement yet.

Generating blank pages

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
    #1

    Generating blank pages

    Over the last couple of days, when anyone tries to do something on our site that has a generated page (e.g., add an item to cart, go to checkout, entering shipping details), there seems to be a random chance (50% ish) that a blank page will be generated. I've totaly refreshed the site a couple of times now, and contacted our isp, who say there is nothing wrong there side. Does anyone know what is going on here?

    There were no updates to the site immediatly before this started to happen.

    Cheers,

    Paul
    Tags: None
    #2
    A link to the site would be helpful for people to check


    Bikster
    SellerDeck Designs and Responsive Themes

    Comment

      #3
      I thought I had solved this problem, but it looks like I didn't...

      This is the website:

      www.ukfantasyzone.co.uk

      It seems to be when it tries to get ca000003.pl

      Cheers,

      Paul

      Comment

        #4
        When I tried adding to cart, it took ages, and eventually gave me a blank page. It looks like the Perl timed out. I would ask your ISP how much memory has been allocated to the processes on your server (such as Perl) to allow them to execute. It should be about 16MB to allow a successful operation.

        Comment

          #5
          Thanks for the reply, I have emailed them with the above question, but I dont think that that is the problem as we have several other sites hosted with them that work fine. Ill post again when I get a reply from them. Also is there any way to modify or look at the perl script localy?

          Cheers,

          Paul

          Comment

            #6
            You have quite a few errors of the form:

            Program = SHOPCART, Program version = 229 , HTTP Server = Apache/1.3.33 , Return code = 999 , Date and Time = 07/11/2006 15:29:13, Internal Errors = Error opening ../public_html/acatalog/62Z56Z117Z223A1162912859B27039.cart (No such file or directory)
            Which seems to indicate that the scripts are unable to open the session file that contains the cart contents.

            Things I would check include:

            - That the path shown above (../public_html/acatalog/) is correct.
            - That the permissions on the acatalog directory are set to 755 (you can also try 777 to see if that improves things)
            - The next time you see this problem, ftp into your site and see if the session file exists or not.

            I'm not sure why this should be hapening and don't remember having seen it before.

            Mike
            -----------------------------------------

            First Tackle - Fly Fishing and Game Angling

            -----------------------------------------

            Comment

              #7
              Hi Mike,

              Thanks for the help. Where did you get the:

              Program = SHOPCART, Program version = 229 , HTTP Server = Apache/1.3.33 , Return code = 999 , Date and Time = 07/11/2006 15:29:13, Internal Errors = Error opening ../public_html/acatalog/62Z56Z117Z223A1162912859B27039.cart (No such file or directory)

              information from?

              Also, I'm not sure how long you spent on the site, but sometimes it does work, in fact at the moment it seems to be working most of the time, but still not all of the time...

              I have checked the things you suggested, the path is correct, and the permissions were set to 777, I tried 755 but this was throwing up errors so I changed it back. I ftp'd into the site while the problem was going on for me and found the following .cart files, and .chk file:

              66Z102Z10Z136A1163172110B15303.cart
              66Z102Z10Z136A1163172609B15596.cart
              80Z168Z197Z135A1163173385B16007.cart
              80Z168Z197Z135A1163173715B16205.cart
              82Z133Z112Z214A1161954831B2751.cart
              84Z13Z46Z101A1163173141B15875.cart
              82Z133Z112Z214A1161954831B2751.chk

              Although I don't know the relevance of this.

              Regards,

              Paul

              Comment

                #8
                From this file

                and it looks like quite a serious problem too. Call the ghostbusters.

                Comment

                  #9
                  Anyone know how I can start to go about fixing these errors? As far as I know none of the perl scripts have been altered on this site, how would I be able to check this?

                  Cheers,

                  Paul

                  Comment

                    #10
                    I think you need to contact Actinic Support via http://www.actinic.co.uk/support/register.htm and have them take a look at the site.

                    Comment

                    Previous template Next
                    Working...
                    X