Help required on new set up.

[Scubaworld]

These may have easy fixes, so I apologise if you've already answered these on other posts. Unfortunately, I have been trying to rectify these for a couple of days with no success! :-(

I am in the process of going 'live' with the new shop, however I have two problems with it, and I was therefore hoping you could assist and let me know where I am going wrong.

Firstly, I have put a good number of the overall products on the shop, but for some reason, I still keep losing the main logo on the top left of the site, and this is replicated throughout all pages on the shop. When I run an offline preview, the image is there, but when I go throught it online, it is not showing. Is there something obvious I am missing here, I am assuming it is. If you could point me in the right direction, I'd really appreciate it.

Secondly, I have just trialled the transaction process for the first time, and having followed the transaction through, I have produced a General Script Error. It says "
Error: The specified shared SSL user ID is invalid or is not registered with this provider."

Again, I am assumed there is something obvious I have missed, but if you could let me know what this, I'd appreciate it.

Thanks in advance.
Mark - Scubaworld.tv

[I-CC]

If the logo is showing in preview mode but not online, then might be it is using a full path to somewhere on your PC as opposed to using it locally, so maybe make sure the logo is in the site1 folder to start with and then change it within the template to reference it from that point, i.e. no folder, just filename.gif, which should make Actinic upload it.

On the Actinic Shared SSL, when you signed up you should have been given a User ID and also they will have confirmed the full URL of your website for it to operate under, so you can only operate it from that URL using the ID given...

If you have not signed up yet, then within the Actinic Shared SSL settings, switch it to trial mode, which should then work but will not give you the card details.

[Mark H]

The logo is showing on every page I've looked at......

[Scubaworld]

Help required on new set up

Hi Mark,

Are you looking on the site, or on the catalogue? Considering you can see it on every page, I am assuming you are looking at the site yes?

You can see the missing logo on the actual site at the following url

www.scubaworld.tv/acatalog/index.html

[I-CC]

Strange properties for that logo:

http://www.scubaworld.tv/acatalog/Logo(12.5%).jpg

Would change its filename or check why it is showing (12.5%)

[Mark H]

You're right - I was looking at the site (couldn't find the catalogue from the home page.....)

I agree - funny name for an image, particularly as the logo on the site is "scuba.jpg"

[Scubaworld]

Help required on new set up.

Folks,

Just a quick note to say thanks, the changing of the file name seemed to do the trick! A strange one, but there you go. Now for the SSL, a job for tomorrow..... :-(

Thanks again.

Mark
www.scubaworld.tv