The scrolling mouse problem...

[jxm28788]

I've just implemented this and there appear to be a problem with it:

When not logged in (ie. in most cases), none of the options are selected - so if the user then presses next without selecting one it just seems to choose the 'pay by cheque' option (perhaps because it's last in the list?) which is the problem I was trying to avoid in the first place!!! Is there a way to select one by default?

[jxm28788]

I just tried swapping the payment around in actinic, but in the checkout bizarrly it still chooses the 'pay by cheque' option...

any ideas?

[Mike Hughes]

It sounds like you have two problems.

1. Is the scrolling mouse problem which this thread addresses and I assume is now fixed.

2. Is a default payment method being selected when no action is taken by the user.

To change the default to one of your choice you'd have to somehow add a 'selected' tag to that option. I'm not sure if this is possible but I'm sure it wouldn't take too long to try a few things and see if it can be done.

Mike

[jxm28788]

yes, the scrolling problem is fixed, but none of the options are selected in the radio buttons and if next is pressed without selecting one it always chooses the wrong one (no matter what order they appear in).

if the user is logged in however, then their default payment method *is* selected by default.

but most of mine customers don't have accounts...

[Mike Hughes]

It is strange that actinic doesn't select the first one by default. Looking at my checkout I can see that they use the 'selected' tag on the first Delivery option during checkout but there's no 'selected' tag on the payment options.

Perhaps actinic missed it?

Mike

[jxm28788]

the question is... can it be fixed? or can it at least be fudged so that it picks the 'right' one if the user doesn't select...?

[Mike Hughes]

I can't see how to change actinics behaviour so that it only adds the selected tag to one of the payment options.

The way I would do this is:

1. Look at your checkout page and you'll see a number of options in the 'PAYMENTMETHOD' select that start something like:

<SELECT NAME='PAYMENTMETHOD' SIZE='1'>
<OPTION VALUE='9'>Credit/Debit Card

Copy the option you want as the default, add a 'selected' tag so that it now says

<OPTION SELECTED VALUE='9'>Credit/Debit Card

and maybe some 'default' description so that it now says

<OPTION SELECTED VALUE='9'>Credit/Debit Card (Default)

Now take this and go to actinic>Design Text and search for PAYMENTMETHOD until you find this bit:

<SELECT NAME="PAYMENTMETHOD" SIZE="1">

and add the option text to the end so that it now says

<SELECT NAME="PAYMENTMETHOD" SIZE="1"><OPTION SELECTED VALUE='9'>Credit/Debit Card (Default)

Now your payment drop down will have the default selected as described.

The default option is an extra option so you might want to add some text to the original one that says 'as above' if you think it might confuse people.

Mike

[jxm28788]

I think it would be more confusing to have two options that are the same...

Actinic - is there a solution for this...?

[cdicken]

It's not a solution - but as a workaround you could manually hard-code the whole list rather than leaving it up to Actinic.

How often do you change your payment methods?

[jxm28788]

I don't change them, but a different selection is displayed depending on whether or not the customer i slogged in or not... I guess that would be difficult to hardcode.

[cdicken]

You are right there - sorry about that. I don't know what the best solution would be in your case.

You could do the advanced user guide fix and change the drop down list to radio buttons - this would definitely stop the scrolling issue.

[jxm28788]

you could do the advanced user guide fix and change the drop down list to radio buttons - this would definitely stop the scrolling issue.

I did! It's the radio buttons that have the 'no default' problem...

[cdicken]

Oops - sorry. In that case I am out of ideas I'm afraid.

[hobuk]

I had this problem when I used the radio buttons in v7, however when I upgraded to v8 it solved itself, not sure how, but if the customer neglects to select an option, it reloads the page with errors telling them to select there payment method.

When I was running v7 I entered some text and the Protx logo to explain to people to select a payment method, this is still displayed if you want to take a look.

[wjcampbe]

John,

Might it be something you could do with a bit of javascript (maybe amend some of Kermy's Capitalise code).

In pseudo code

if radiobutton.selected = "" {alert('You must select a payment method"); }