Product details not changing or updating

[Duncan Allan]

For some obscure reason when updating or adding any products the refresh does not work.

So what is happening when I apply the changes to a product the product details do not change.

How ever when I click between sections the sections will change to what I have clicked on but Actinic v7.0.5 simply refuses to make alterations to the revisions.

The changes have been made and they can be uploaded and viewed when the programme is closed and then reopened.

I have compacted the database but that has had no effect.

Anyone with any suggestions as to why it's happening and any solutions how to resolve the problem?

TIA Duncan

[pinbrook]

I think others have had this, and it was traced back to firewall problems or similar

[wjcampbe]

Duncan,

If you are saying that the Preview Section on the desktop does not refresh to show your changes, that is normal. You have to click on another page and then click back for the refresh to happen - or set refresh to manual in the top left corner and manually refresh after your changes.

I think Jo's abswer was geared more to website not updating...

[Duncan Allan]

Thanks Jo,

I am referring to WITHIN Actinic on my PC and not on upload.

Duncan

[Duncan Allan]

Thanks Bill,

Up until this week whenever I updated a product and applied it was updated in the lower left panel with a 3 up view but now it's stopped refelcting the changes.

Even with your scenario Bill whenever I click a section I see the section view but when I go back to the changed product it was as before the change. BUT if I close and relaunch Actinic the changes have been applied!

Duncan

[pinbrook]

yep my answer was targetted at pages on the webserver not being updated

[wjcampbe]

Duncan,

Try setting the refresh period to manual, and make a change then do a manual refresh.

[Duncan Allan]

I'll try that tomorrow Bill as I'm on the laptop this evening and I'll report back.

Duncan

[Duncan Allan]

The method described Bill didn't had any effect resolving the problem.

What it did do was to grey out the preview pane [bottom right window in 3 up] with a red border line around it!

Has the programme it's been corrupted somehow?

Although the programme functions perfectly otherwise!

Any further thoughts or suggestions?

TIA Duncan

[wjcampbe]

grey out the preview pane [bottom right window in 3 up] with a red border line around it

Sounds about right - changing preview to manual does mean it is no longer active, and will only update when you tell it to (using the dropdown beside the setting). Sorry if that was not clear.

[Duncan Allan]

Thanks for confirming the grey out on manual but alas it didn't resolve the problem.

As a control I'm thinking about loading Actinic on the laptop and see what happens on another system.

Duncan

[cdicken]

Duncan

I'd have a word with technical support via http://www.actinic.co.uk/support/register.htm and they can examine your snapshot in more depth.

[Duncan Allan]

I have already done this Chris and await a reply.

TIA Duncan

[Duncan Allan]

Update

To update and inform anyone following this thread I received the following email concerning this problem.

-----------------------------------------------
The preview pane uses an instance of the default browser.

There seems to be a general bug with the compatibility between Version 7 IE & Version 7 Actinic

Our development team are currently working on a fix for this (Version 7.7) and will be released ASAP.

At the moment there is no answer I can give for this I am afraid, the only thing you can do is revert to IE6.

Any other questions regarding this please let me know.

Kind Regards
Chris M

[Little Lou]

I think this may have something to do with the problems I'm encountering at the moment.

Thank you for updating your thread