500 Internal Server Error in checkout phase

[skinnybloke]

Hi - I host 2 sites with the ISP VI.NET (now part of Activ24). They recently moved these sites to a new physical server.

I have a problem on both sites. Both have payment types of using a credit card via a PSP or sending the credit card details seperately.

When using the PSP method there is a period of over a minute before being bounced to the PSP.

When using the "Send credit card details seperately" method there is a period of over a minute before being bounced to the receipt page.

On some occassions I get the error message

500 Internal Server Error
This indicates that a part of the server (for example a CGI program) has crashed, or encountered a configuration error. If the code was received when running a CGI, contact the author of the CGI.

Does anybody know why this is haapening and what I should be saying to the ISP as all of the CGI scripts work fine until this point?

[pinbrook]

Hi - I host 2 sites with the ISP VI.NET (now part of Activ24). They recently moved these sites to a new physical server.

If they moved the sites for you, I would advise you do a full refresh as this will fully re-sync the sites

[skinnybloke]

Hi Jo - I have done that and both sites are now functioning correctly. What is a concern is that the sites were moved about 3 weeks ago and the problem has probably existed since then.

Again, thanks for your advice.

[pinbrook]

Yep this is worth talking about as we have moved sites in the past which have moved fine, the client would be forced into a refresh the next time they did an upload.But it would run fine until that point.

However we moved a client site a few weeks ago with the same result (well similar) the site froze on the os script.

Thus can anyone at Actinic comment on why this may now be the case