Can't open Actinic Catalog

[Kevin Firth]

Since having a problem recently with my PC, which is now fixed, I am unable to run Actinic Catalog. If I try and load the software back on it refuses as it finds the existing version already there.

I think it could be a registry problem. How can I overcome this problem or load in a fresh version ensuring I don't overwrite all my current orders and info etc

Thanks

Kevin

[Kevin Firth]

Just for anyone's information I have had a response from Actinic support on this query although as yet haven't had a chance to try it out

Ok, all of the information within the site folders still exists (product
> info, images etc.), but the site recognition mechanisms (encryption key
> etc.) are stored in the registry under the current user key and (unless
> there is a backup of the registry) they are lost.
>
> Please make a copy of the 'Site1' folder and store it safely, re-install
> (either to a different location, or delete the existing and install to the
> same place) the software and copy the CONTENTS ONLY of the 'Site1' copy
into
> the 'Site1'
> folder created by the installation program. Open the software and check
that
> the site is how you remember it.
>
> If you have a backup of the registry, open it in 'notepad' or a text
editor,
> locate the entries for:-
>
> HKEY_CURRENT_USER\Software\Actinic\Catalog5
>
> and reproduce them in the registry for complete compatibility.
> If you feel confident that the backup file is sound and will not affect
your
> computer, ignore the references to the registry key above and simply
restore
> the backup.
>
> If you do not have a registry backup, you will have lost the encryption
key
> which will affect the decryption of orders (orders containing CC details
> will not have those details decrypted) meaning that you will only have
> access to the order details and contact details. To resolve this, you will
> have to run the command 'Web | Refresh Website' to re-build the onsite
> files, orders made up to this point will have decryption problems.