script execution related error. Anybody up for a challenge?
hello all - first post, and it's trouble.
BASICALLY:
-------------------------------------------------------------------
on our website (londonmarketsite.com) CHECKOUT NOW button doesn't work.
CHECKOUT works, just not when you're in the basket. All other aspects of the website work fine.
-------------------------------------------------------------------
what happens when you press 'check out now'
-------------------------------------------------------------------
- A basket summary is shown, then on redirect you are taken to
- ¨not acceptable¨ ¨an appropriate representation of (whatever - ca00000.pl and .pm s) could not be found. (at address)¨
reset it
-------------------------------------------------------------------
- having purged, refreshed, re-installed, refreshed and purged and refreshed, it's not that.
- In fact i completey wiped the website and used the default one, which failed also.
Where's it hosted?
-------------------------------------------------------------------
The site is hosted by iPower web. A very large american company whom i trust (perhaps foolishly) to work.
are the scripts absent or in the wrong place?
-------------------------------------------------------------------
The scripts are in the locations stated by the error - and with content. Oddly, when downloaded (through an external ftp program) they have a different lenght - 91,000 not 94,000. (this could be the ftp program downloading in the wrong encoding? and doesn't concern me, as i trust actinic to upload correctly).
does the server support the scirpts?
-------------------------------------------------------------------
Perl is supported using seemingly standard settings (cgi-bin etc)
SO: network settings...
-------------------------------------------------------------------
Previously they have been fine (and i think the problem was there??)
but recently i get:
ADVANCED | NETWORK SETUP | TEST
------------------------------------------------------------------
The test script failed to execute on the web server.
The error could be caused by several things.
Check the path to the Perl shell, the CGI script extension, the path to CGI-BIN, and the CGI-BIN URL.
This error could also occur if your web site is out of disk space or your web server is not configured to accept POSTs to CGI scripts.
CONFIGURE WIZARD:
---------------------------------
>>proxy setup - fine
===============================================
>>download isp configuration file - fine.
===============================================
>>FTP setup- fine
===============================================
>>web site address - fine
===============================================
(server down message)
>>FTP directory paths - shows this error once, then on ok, proceeds
===============================================
¨the wizard recieved an error connecting to the FTP server during testing. TRY again later or contat your system administror or ISP to resolve the problem. the specific error was: A connection with the server could not be established.¨
>>CGI-BIN Address...
===============================================
warning: the web server and cgi server are on different machines. You will not be able to accept orders using off-line credit cards with Actinc encryption unless you take special precautions. Contact your Actinic reseler or Actinic Supposrt as appropriate.
http://host391.ipowerweb.com/~londonma/cgi-bin/ - HAS cgis in it (go see...)
>> PERL INSTALLATION.
===============================================
>>>>trying perl guesses
>>>>checking the perl installation location. froze.
an error occurred while attempting to change permissions of a file or firector.
There was a fialire in connecting to the FPT sever in an attamep to execute a FTP chmod command.
The connection wizard will not continue.
Please configure your network ettings through the Advanced | Network Settings dialog.
Contact your Actinic reseller or Actinic Support as appropriate for any assisstance that you may require
OR (before it started doing that....) it would get to the screen saying:
The wizard needs to know where Perl is installed on the web server and what extension Perl scripts must have in order to execute on the remote server. You may need to contact your ISP to gather this information. Be sure to specify the "." on the extension if it is required. For example, ".cgi", or ".pl".
/usr/bin/perl <==== is correct
.pl < ---- is not.
i tried .pl .pm .cgi and ¨.pl¨ ¨.pm¨ ¨.cgi¨.
each time you get a general 'could not connect to the sever' type message with HTTP mentioned. s
so - ?
the scripts being on a different machine - is this a) definitely true? b) a problem to be solved?
and as for the rest....it's a bit mysterious. the settings seem ok. could there be a '3 tries only' thing on the server? (as it's always erroring, and wasn't when i started writing this..)
also - the wonkiness of the connection ( the server connection is often timing out, and in these errors ¨not being able to connect¨) is this an issue? what's the likely cause? (i've never had any trouble using an ftp program, which i have used here and there).
one hundred zillion thanks for your time guys and gals, as you can guess, this has been a killer. nicholas.
BASICALLY:
-------------------------------------------------------------------
on our website (londonmarketsite.com) CHECKOUT NOW button doesn't work.
CHECKOUT works, just not when you're in the basket. All other aspects of the website work fine.
-------------------------------------------------------------------
what happens when you press 'check out now'
-------------------------------------------------------------------
- A basket summary is shown, then on redirect you are taken to
- ¨not acceptable¨ ¨an appropriate representation of (whatever - ca00000.pl and .pm s) could not be found. (at address)¨
reset it
-------------------------------------------------------------------
- having purged, refreshed, re-installed, refreshed and purged and refreshed, it's not that.
- In fact i completey wiped the website and used the default one, which failed also.
Where's it hosted?
-------------------------------------------------------------------
The site is hosted by iPower web. A very large american company whom i trust (perhaps foolishly) to work.
are the scripts absent or in the wrong place?
-------------------------------------------------------------------
The scripts are in the locations stated by the error - and with content. Oddly, when downloaded (through an external ftp program) they have a different lenght - 91,000 not 94,000. (this could be the ftp program downloading in the wrong encoding? and doesn't concern me, as i trust actinic to upload correctly).
does the server support the scirpts?
-------------------------------------------------------------------
Perl is supported using seemingly standard settings (cgi-bin etc)
SO: network settings...
-------------------------------------------------------------------
Previously they have been fine (and i think the problem was there??)
but recently i get:
ADVANCED | NETWORK SETUP | TEST
------------------------------------------------------------------
The test script failed to execute on the web server.
The error could be caused by several things.
Check the path to the Perl shell, the CGI script extension, the path to CGI-BIN, and the CGI-BIN URL.
This error could also occur if your web site is out of disk space or your web server is not configured to accept POSTs to CGI scripts.
CONFIGURE WIZARD:
---------------------------------
>>proxy setup - fine
===============================================
>>download isp configuration file - fine.
===============================================
>>FTP setup- fine
===============================================
>>web site address - fine
===============================================
(server down message)
>>FTP directory paths - shows this error once, then on ok, proceeds
===============================================
¨the wizard recieved an error connecting to the FTP server during testing. TRY again later or contat your system administror or ISP to resolve the problem. the specific error was: A connection with the server could not be established.¨
>>CGI-BIN Address...
===============================================
warning: the web server and cgi server are on different machines. You will not be able to accept orders using off-line credit cards with Actinc encryption unless you take special precautions. Contact your Actinic reseler or Actinic Supposrt as appropriate.
http://host391.ipowerweb.com/~londonma/cgi-bin/ - HAS cgis in it (go see...)
>> PERL INSTALLATION.
===============================================
>>>>trying perl guesses
>>>>checking the perl installation location. froze.
an error occurred while attempting to change permissions of a file or firector.
There was a fialire in connecting to the FPT sever in an attamep to execute a FTP chmod command.
The connection wizard will not continue.
Please configure your network ettings through the Advanced | Network Settings dialog.
Contact your Actinic reseller or Actinic Support as appropriate for any assisstance that you may require
OR (before it started doing that....) it would get to the screen saying:
The wizard needs to know where Perl is installed on the web server and what extension Perl scripts must have in order to execute on the remote server. You may need to contact your ISP to gather this information. Be sure to specify the "." on the extension if it is required. For example, ".cgi", or ".pl".
/usr/bin/perl <==== is correct
.pl < ---- is not.
i tried .pl .pm .cgi and ¨.pl¨ ¨.pm¨ ¨.cgi¨.
each time you get a general 'could not connect to the sever' type message with HTTP mentioned. s
so - ?
the scripts being on a different machine - is this a) definitely true? b) a problem to be solved?
and as for the rest....it's a bit mysterious. the settings seem ok. could there be a '3 tries only' thing on the server? (as it's always erroring, and wasn't when i started writing this..)
also - the wonkiness of the connection ( the server connection is often timing out, and in these errors ¨not being able to connect¨) is this an issue? what's the likely cause? (i've never had any trouble using an ftp program, which i have used here and there).
one hundred zillion thanks for your time guys and gals, as you can guess, this has been a killer. nicholas.
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