Actinic on a 1&1 Linux Business Package

[Jason Clegg]

I have been trying to set up Actinic on a 1&1 Linux Business Package. This is the first time I have used Actinic and I am now starting to pull out my hair with frustration.

I have had to manually create the Actalog directory and also the cgi bin. I have sent permissions to 777 and 775 as suggested in forums, and this seems to be OK. Test files are being uploaded.

Then when I run a network test - I keep getting the following error.



The directory specified as the path from the CGI-BIN to the acatalog directory does not exist on the web server. Check the path. Also see the on-line help for "Path from FTP server to Catalog".

The script does not have permission to write to the web site directory.

CGI-BIN Working Directory: "/homepages/26/d179487762/htdocs/cgi-bin"

CGI-BIN Working Directory Contents
.
..
ts000001.pl
cp000001.pl

"/" Directory Contents
.
..
.channels5
tmp
proc
homepages
CHR
bin
boot
cdrom
dev
etc
floppy
initrd
lib
mnt
opt
root
sbin
usr
var
exclude
kunden
.registry5
.depdblock5
.depdb5
.channels
.filemap5
.lock5
.registry
.depdblock
.depdb
.filemap
.lock

An error occured trying to read "/acatalog/"

The path to the web site directory you specified points to a file.

The web site directory is not readable.
The web site directory is not writable.
Unable to create a file in the web page directory.

No such file or directory

Catalog is unable to create a sub-directory in the web site directory.

No such file or directory

I can't figure what is going on and to be perfectly honest I a have run out of ideas. I have allowed the Web configurator to run and this is OK until it gets to the mail server, when it stops. I think this is down to 1&1 not running the mail server from their hosting server.

Can anyone offer me any advice in laymens terms, I am not a programmer!!

Many thanks

Jason.

[Big_Dave]

I have a 1and1 Business Pro package but I run catalog v7 so not sure if this post is going to help you. However you should not have to create the 'acatalog' folder as this is part of the install of v7 and therefore I would assume is part of the install for v6?

All I had to do was manually create a cgi-bin folder........then followed the install instructions and everything worked within 10 mins.

You shouldn't need to set any permissions either as far as I am aware. However from your error messages it appears that permissions could be a problem. It may be worth contacting 1and1 (if not already done) and explaining the errors you have received.

Many people on here host with 1and1 so 1and1 know the package quite well.

regards

[Jason Clegg]

Hi Dave,

I went into the server using the FTP of dreamweaver 8 and deleted the actalog file. I also checked the access settings of the Cgi-Bin and they are at 775. Whilst in there and to try and settle any issues, I also deleted all the files within the bin.

I ran the set up again - this time using the confirm each step process and as you pointed out it did indeed create the actalog directory. I set up the root directory in the next step and all went well. So I ran the test and the same errors came up.

CGI-BIN Working Directory: "/homepages/26/d179487762/htdocs/cgi-bin"

CGI-BIN Working Directory Contents
.
..
ts000001.pl
cp000001.pl

"/" Directory Contents
.
..
.channels5
tmp
proc
homepages
CHR
bin
boot
cdrom
dev
etc
floppy
initrd
lib
mnt
opt
root
sbin
usr
var
exclude
kunden
.registry5
.depdblock5
.depdb5
.channels
.filemap5
.lock5
.registry
.depdblock
.depdb
.filemap
.lock

An error occured trying to read "/acatalog/"

The path to the web site directory you specified points to a file.

The web site directory is not readable.
The web site directory is not writable.
Unable to create a file in the web page directory.

No such file or directory

Catalog is unable to create a sub-directory in the web site directory.

No such file or directory



I have just emailed the support team at 1&1 and await their reply. I have asked them to confirm that the 775 permission is correctly set. I have also asked them if they have a set guide for Actinic Developer 5.

I am still stuck!!

Regards

Jay.

[Duncan Rounding]

I also use the same package, let me explain how I have set them up.

Within the 1and1 control panel in Domains I create a directory in my root webspace called something like 'mydomain' and set the Destination for the registered domain to be the directory 'mydomain'.
Then within this directory I manually creat a cgi-bin subdirectory and set the permissions for it to 755. Now I set these settings as the network config in Actinic and upload. Actinic should create the acatalog folder and the permissions - but if you have a problem you can create it yourself manually as another subdirectory in the 'mydomain' folder (at the same level as the cgi-bin folder) and also set the permissions to 755.
The network settings I use (for v7) are below.

I hope this helps you.

HTTPPROXYMODE	0
HTTPPROXYADDRESS	
HTTPPROXYPORT	80
HTTPPROXYUSER	
HTTPPROXYPASSWORD	
FTPPROXYMODE	0
FTPPROXYADDRESS	
FTPPROXYPORT	21
FTPPROXYUSER	
FTPPROXYPASSWORD	
SCRIPTID	1
SCRIPTEXT	.pl
SMTPHOST	auth.smtp.oneandone.co.uk
WEBSITEURL	http://www.mydomain.co.uk
IGNOREPASSIVEERRORS	true
USERELATIVECGIURLS	false
PATHTOPERL	/usr/bin/perl
USEENHANCEFTP	true
FTPCLIENTTIMEOUT	15000
FTPRETRYDELAY	3000
FTPSILENT	true
FTPMAXRETRIES	30
FTPCONNECTTIMEOUT	25000
SMTPAUTHREQUIRED	false
SMTPUSERNAME	*******
SMTPPASSWORD	*******
CATALOGURL	http://www.mydomain.co.uk/acatalog/
CGIBINURL	http://www.mydomain.co.uk/cgi-bin/
PATHFROMCGITOCATALOG	../acatalog/
CODEBASE	./
FTPHOST	www.mydomain.co.uk
FTPUSERNAME	*******
FTPPASSWORD	*******
PATHTOCGIBIN	/mydomain/cgi-bin/
USEPASSIVEFTP	true
FTPPATHFROMCGITOCATALOG

[Jason Clegg]

Just wanted to say thanks to you both for replying. I used Duncans settings and got things working in the end. No doubt that's the easy bit done!

[mhnewmedia]

Has anyone used the dedicated SSL certificates on 1 and 1 with actinic??

I have been using 1 and 1 for ages with no problems and decided to boost cutomer confidence by placing the entire checkout process on secure server, tried using shared SSL but it caused lots of problems with timed out carts due to server time differences and so have decided to use dedicated SSL.

However with the SSL Selected it is failing to upload everytime saying the username and password is invalid.
Has anyone else had similar problems??

[wjcampbe]

Are the username and password for SSH different from the standard FTP?

[mhnewmedia]

I don't think it is as it is going to the same webspace but via SSL.

[Mike Hughes]

It works fine for me (on linux business pro).

Can you export and then copy/paste your network settings here.

Mike

[mhnewmedia]

Solved!!

In desperation I ran the network settings wizard as part of which you get the option to select whether the SSL is on the same server as the rest of the site. There is also a check box to set different ftp settings. (see attached image).
Not sure what the difference is between doing this and putting the same ftp details on both standard and ssl sections of the network setup but it has done the trick.