We have started to notice that some customers seem to be having great difficulty in checking out from our sites shopping cart at www.paragon-matrix.com and transferring from our shopping cart to the secure payment provider’s payment system (paypal).
Looking at our orders record, it seems that a number of customers are having to submit the same order 2 or 3 times before they are finally transferred to the payment providers secure payment screens for them to pay from our shopping cart. In other words we end up with getting 2 or 3 attempted orders entitled pending payment service provider and then finally get the order in the pending area with the payment authorization.
Having just spoken to a customer with this problem who has tried to place the same order FOUR times, she gets to our screen which says “Transferring you to our credit/debit card payment provider to process your payment.” But this does not transfer her to PayPal, just hangs.
Any help or advice much appreciated
Phil G
Paragon Matrix
Looking at our orders record, it seems that a number of customers are having to submit the same order 2 or 3 times before they are finally transferred to the payment providers secure payment screens for them to pay from our shopping cart. In other words we end up with getting 2 or 3 attempted orders entitled pending payment service provider and then finally get the order in the pending area with the payment authorization.
Having just spoken to a customer with this problem who has tried to place the same order FOUR times, she gets to our screen which says “Transferring you to our credit/debit card payment provider to process your payment.” But this does not transfer her to PayPal, just hangs.
Any help or advice much appreciated
Phil G
Paragon Matrix
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