Shipping Changes and Snapshot

[WILKO92]

Am I right in thinking that changes to shipping charges should be carried over with snapshot?

If so, mine are not.

I work with 2 machines. 1 is used for order downloads, refreshing and is generally my working machine. The other (at home) I keep up to date with snapshot and backup and use to make occasional changes and as backup insurance.

Today I have been making some shipping changes with machine 1. I have now imported it's latest snapshot and database backup into machine 2. Seemingly without a problem. I have now gone into business settings|shipping to find that it still has the setting of a long time ago. No recent shipping changes have been imported. Although product changes have.

Do I need to manually copy shipping files from site 1?

[WILKO92]

Tonight I tried doing the snapshot and also copying the whole shipping control and replacing it in site 1 of machine 2.

This seems to have done the trick.

Can someone just reasure me that this is not going to cause any problems.

[WILKO92]

Now there's an odd thing.

Last night after copying the shipping folder into machine 2, I carried out a number of changes to shipping. I tokk a snapshot and copied the shipping control folder again.

This morning I put the snapshot into machine 1 and before copying the shipping control folder, checked the state of play.

The shipping had been updated!

It would appear that I have a bug in the snapshot proceedure on machine 1.

[wjcampbe]

Ermmmm,

Can you explain this a bit better.

Which machine is the snapshot from? What direction was the copying done - 1 to 2, 2 to 1, 2 to disk?

You made the changes on machine 1 and copied the folder over to machine 2? You made the changes on 2 and copied the folder to 1?

If the snapshot is machine 1 before the changes, the changes were made on machine 2 and the folders were copied back to machine 1 - then I would expect machine 1 to display the contents of the changed/updated/overwritten folder. Al least until the old snapshot overwrites them.

[WILKO92]

Bill

Here is a overview of what happens:

Alter shipping on machine 1
Take a snapshot from machine 1
Import snapshot into machine 2
-Products on machine 2 update, shipping does not.
Copying shipping control from site1 machine 1 and pasting it into site1 machine 2 is needed.

Alter shipping on machine 2
Take a snapshot from machine 2
Import snapshot into machine 1
-Products and shipping are both updated


I seem to remember, a while ago when I had to operate from machine 2 due to internet problems at work, refresh gave me a shipping error. At the time I also found that I needed to copy the shipping control folder into machine 2 site1 to get refresh to work.

[cdicken]

Hi Graham

Shipping should always be carried over with a snapshot - and always is in my experience. I suggest trying to import the snapshot from Machine 1 into a different machine. If you want, register an email support question at http://www.actinic.co.uk/support/register.htm and the team can test it for you.

[WILKO92]

It seems to be cured tonight.

I have just put a snapshot into machine 2 with the small changes made today and it has updated them.

Is it possible that copying the shipping folder into site 1 has somehow cleared the problem?

The shipping settings before doing this were ages out of date despite importing a snapshot from machine 1 pretty much on a daily basis over the last year so it must have been only updating products for ages.

I'll keep an eye on it, however having now completed a fairly major overhaul of shipping and locations I hope not to have to tinker with the section for a while.