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**Phil G** · 08-Dec-2006, 11:15 AM

URGENT HELP NEEDED - This seems on the face of it to be a simple issue but we have been working with our actinic support provider who also seem baffled by this problem. We have tried changing the text both in the original page field and and the copied page field and have done a full site refresh with both but the text stays the same. Our actinic software support provider says "We will have to replace all your duplicate products with new ones in order to resolve the problem"? even thought this has been working fine for the last year and as we have perhaps 2000 products this is not a small issue plus we think their conclusion is wrong. Any ideas Please?

Phil Griffiths
Paragon Matrix

**Phil G** · 08-Dec-2006, 11:45 AM

Wrong Information Displayed? - Urgent Help Needed

Detailed outline of the problem:

When we have put products into our actinic acatalog, sometimes where the base product is used across a range of printer models ie a toner or drum unit that fits a range of different printer models we have created one original product in the actinic acatalog and then taken a copy of this for producing another pages of other printer models. We have change the report description field for each different model and change some of the description field (as required) on the different copies pages to reflect the different model.

This has worked fine for us the last year but yesterday a customer who wanted to place an order for a toner drum product on our site at http://www.paragon-matrix.com/acatal...0_Printer.html ie the DR7000 for a MFC-8420 at the bottom of the page. When the customer try's to buy, the shopping cart shows the product for a HL-5030 printer. (The product does work with both printers but this is confusing the customer and us).

Although the page for the MFC-8420 is a copy of the original page which IS for the HL-5030 and the report description on the copy page is correctly changed indicating the MFC-8420 Printer. We have done a full web refresh but this does not solve the problem. It still shows HL-5030 in the shopping cart? We have change the text in the report description field of both the copied page and the original page but this does not seem to change on the site even with a full site refresh.
As you will understand a customer seeing the wrong printer shown in their shopping cart is reluctant to place an order so this is having a detriment effect on our site which I need to resolve as soon as possible. We have been discussing this with our actinic support provider who are also baffled by this one at the moment!

Any ideas or suggestions why it seems to be pointing to the report description in the original product data field and not to the altered report description in the copy page.

Yours confused and baffled

Phil G.

**NormanRouxel** · 08-Dec-2006, 12:32 PM

Any ideas or suggestions why it seems to be pointing to the report description in the original product data field and not to the altered report description in the copy page

When you say "Report Description" do you mean the Short Description (usually used as the product name)?

If so, then Actinic is behaving as it should. Duplicates use the original product Short Description and Price in the Cart.

Usually duplicates are used to allow the same product to appear in several distinct place in the catalog. So if you add the same item, from several places, you'd expect to finally see a single item with a multiple quantity.

The Short Description and Full Description are simply informative, in the Product pages.

PS The purpose of the Report Description field is for additional information that only appears on the printed reports (some extra blurb about the tax status of certain products which may be required by EU law for example). It never appears in the Cart (but can be made to do so with some Perl customisation).

**NormanRouxel** · 08-Dec-2006, 12:46 PM

I had a look on my own Donationware pages and see that I've posted a Perl patch that displays the Report Description in the Cart. It was written in the V4 and V5 days, but may be adaptable for V7. See www.drillpine.biz/actinicstuff and look for "Additional Information in the Shopping Cart and Customer e-mail".

**Phil G** · 08-Dec-2006, 01:06 PM

Norman - thanks for responding.

No its not the short description we are concerned with - When I say report description its as outlined on the tab on the new product duplicate page - Product details - Product description for the packing list and invoice reports. (see images attached) We understand the short description and pricing that stay the same - this an advantage for us, as we don't have to change all the pricing. Its the description that goes into the shopping cart taken from the product description for the packing list and invoice reports we are concerned with.
Its been work ok for the last year but know we have a problem

Many thanks Norman

Attached Files

**NormanRouxel** · 08-Dec-2006, 02:12 PM

I'm a bit surprised if you're saying it used to work but now isn't. All your previous posts are about what displays in the Cart.

As you see from these screenshots, it's the Report Description for the Packing List and Invoice Reports.

Unless you tweak the Perl it will not show up in the Cart.

Are you now concerned about what appears on the paper Packing List and Invoice Reports?

**Phil G** · 11-Dec-2006, 11:27 PM

Sorry for confusing you - my mistake.

It looks like your perl patch may be of interest. I will pass onto our web designer - We are however upgrading to V8 shortly - does it work with V8?

Thanks

Phil G.

**NormanRouxel** · 11-Dec-2006, 11:33 PM

It should. The Perl side of things is pretty similar between V7 and V8.

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