Cheque Payment Option - error at final stage

[Stuart]

We built the site www.focusonphonics.co.uk.

They have the shop linking to worldpay which is working fine, but when clients opt for a cheque payment the page times out coming up with the following error:-

"Error 502 Bad Gateway - www.focusonphonics.co.uk could not be found."

If they go back and hit refersh a couple of times it seems to work.

Any ideas?

Thanks

Stuart

[cdicken]

Hi Stuart - I've had a go at this as well (you'll have an order with a number of CTTEST30001329 that you can ignore) and got the same error. In Firefox I just got a blank page.

It seems to have trouble displaying the receipt. It could be there is an issue with sending emails - as that is one of the operations that is happening at the same time. Are your customers receiving emails sent by the store? Ijust tried your 'Contact Us' page and also got a blank page - so this seems likely.

[davida4]

additional info

Im currently working with Stuart to solve this problem.

The error log for the site shows:

Program = MailForm, Program version = 2 , HTTP Server = Apache , Return code = 999 , Date and Time = 2007/01/02 14:29, Internal Errors = Unable to connect to the mail socket (Operation timed out)
Program = ORDERSCR, Program version = 486 , HTTP Server = Apache , Return code = 999 , Date and Time = 2007/01/03 05:47, Internal Errors = Your shopping cart has expired, orders must be completed within 3 hours or they will be automatically cancelled.
Program = ORDERSCR, Program version = 486 , HTTP Server = Apache , Return code = 999 , Date and Time = 2007/01/03 09:40, Internal Errors = Unable to connect to the mail socket (Operation timed out)
Program = ORDERSCR, Program version = 486 , HTTP Server = Apache , Return code = 999 , Date and Time = 2007/01/03 10:14, Internal Errors = Unable to connect to the mail socket (Operation timed out)
Program = MailForm, Program version = 2 , HTTP Server = Apache , Return code = 999 , Date and Time = 2007/01/03 11:02, Internal Errors = Unable to connect to the mail socket (Operation timed out)
Program = ORDERSCR, Program version = 486 , HTTP Server = Apache , Return code = 999 , Date and Time = 2007/01/03 11:06, Internal Errors = Unable to connect to the mail socket (Operation timed out)

The mailserver is set to localhost.

Any help much appreciated.

[wjcampbe]

First thing to do is try with the real smtp server named and no authentication, second try the real smtp server name with account details from the domain account specified in your settings.

If both fail, check with the host if they allow mail to be sent on port 25 - you may need to change the port number in the perl files. A forum search on the phrase port 25 should bring up most of the previous threads on this subject.

[davida4]

It's only since December that this problem has happened. I have sent a email to our host to find out if any changes have been made and if we can send on port 25.

Catalog Url: http://www.focusonphonics.co.uk/acatalog/
CGI-BIN Url: http://www.focusonphonics.co.uk/cgi-bin/
Codebase: ./
Path from CGI-BIN to acatalog directory: ../acatalog/
Server Host:www.focusonphonics.co.uk
Path to CGI-BIN: /cgi-bin/

Path from CGI-BIN to acatalog directory as viewed by the ftp server (leave blank unless advised): /acatalog/

SMTP Server
Localhost
(no authentication)


These settings above were working fine before December. When i test these settings i get :

Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: passed
authorisation: passed
message: -

but not always sometimes i get an error

What actually happens on the site is, you make an order or use the contact form in firefox it just hangs and in ie you get "Error 502 Bad Gateway - www.focusonphonics.co.uk could not be found."

And in the error log you get
Unable to connect to the mail socket (Operation timed out)

Changing the SMTP Server to
mail.focusonphonics.co.uk
(no authentication)

i get the error
Error returned from SMTP server (4: sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)

[wjcampbe]

Hmm - a 5.7.1 error means the mail server will not relay your mail - something the host needs to be aware of to help them resolve their settings problem.

[davida4]

i emailed already this information to our host, they believe it is because we are getting alot of spammers connecting to our account.

This makes sense as sometimes emails are going through sometimes they aren't.