We are in the UK and take orders from all over the world and ship all over the world.
We want to apply VAT as follows:
If the customer's Invoice Address OR Delivery Address is in the UK, charge VAT.
If the customer's Invoice Address OR Delivery Address is in the EU, charge VAT (unless a valid VAT registration number is provided).
If the customer's Invoice Address AND Delivery Address are outside the EU, they are exempt from VAT.
If the customer's Invoice Address AND Delivery Address are in the Channel Islands, they are exempt from VAT.
This is in accordance with advice given by HMCE.
How can we apply this in Actinic? There doesn't seem to be any way at the moment.
If we tax by Invoice Address then a customer can order from Jersey for goods to be delivered in the UK and they are not charged VAT when they should be.
If we tax by Delivery Address then a customer can order from the UK for goods delivered to the USA and they are not charged VAT when they should be.
If we chose Always Apply Taxes, if a customer orders from the USA for delivery in the USA, they are charged VAT when they should not be.
How can we set up the VAT rules in Actinic to comply with HMCE requirements?
We need to be able to set up Actinic to do this:
Invoice Address in UK - Always Apply Taxes
Invoice Address in EU - Always Apply Taxes but allow exemption
Invoice Address in Rest of World - Tax by Delivery Address
We want to apply VAT as follows:
If the customer's Invoice Address OR Delivery Address is in the UK, charge VAT.
If the customer's Invoice Address OR Delivery Address is in the EU, charge VAT (unless a valid VAT registration number is provided).
If the customer's Invoice Address AND Delivery Address are outside the EU, they are exempt from VAT.
If the customer's Invoice Address AND Delivery Address are in the Channel Islands, they are exempt from VAT.
This is in accordance with advice given by HMCE.
How can we apply this in Actinic? There doesn't seem to be any way at the moment.
If we tax by Invoice Address then a customer can order from Jersey for goods to be delivered in the UK and they are not charged VAT when they should be.
If we tax by Delivery Address then a customer can order from the UK for goods delivered to the USA and they are not charged VAT when they should be.
If we chose Always Apply Taxes, if a customer orders from the USA for delivery in the USA, they are charged VAT when they should not be.
How can we set up the VAT rules in Actinic to comply with HMCE requirements?
We need to be able to set up Actinic to do this:
Invoice Address in UK - Always Apply Taxes
Invoice Address in EU - Always Apply Taxes but allow exemption
Invoice Address in Rest of World - Tax by Delivery Address
Comment