Hi,
I wonder if anybody could help.
We have suddenly started to receive the following error when sending mail to customers via order processing in V7
Failed to communicate with the SMTP server.
Possible Cause:
1. Network transmission problems.
2. Could have Changed the SMTP Server settings, but not Uploaded after that.
Recommendation:
1. Retry
2. Upload the Site First, if you have changed the SMTP Server Settings.
Resolution:
If retry fails, check your SMTP settings
or contact your ISP.
The error was:
58322johnwarren22@gmail.comUnable to connect to the mail socket (Connection refused
Command: send Filename:
The crazy thing is that all our other e-mails are working perfectly.
We run two computers net worked together through a router.
The other computer runs Actinic V8 through the same connection. We are both on Tiscali for our connection, everything else is running perfectly. My V7 site is hosted by IOMART, they had mail problems over Christmas so I assumed it was that but they tell me its now fixed and not their problem but a local problem, firewall or something, but its ran perfectly up until about a week ago.
The crazy thing is that if I keep pushing 'Retry' it eventually goes through. Could be after the 1st attempt or the 100th! Its more annoying than anything!
I have run a test in the Advanced Network setup and get the following:
The computer you specified as your mail server is not a valid mail (SMTP) server. Check the computer name or address and try again. If it fails again, then it is possible, you were locked out by a firewall program, or you don't have network connection to this server.
Actinic Mail Test completed successfully
server: passed
connection: failed
sockets: passed
communications: failed
authorisation: failed
message: Connection refused
NOTHING IN THIS SECTION HAS BEEN ALTERED OR CHANGED. Its the same as it ever was! The fact that some messages go through tell me that my settings must be OK, right?
Any ideas guys? Any help much appreciated.
Thanks and Happy New Year
I wonder if anybody could help.
We have suddenly started to receive the following error when sending mail to customers via order processing in V7
Failed to communicate with the SMTP server.
Possible Cause:
1. Network transmission problems.
2. Could have Changed the SMTP Server settings, but not Uploaded after that.
Recommendation:
1. Retry
2. Upload the Site First, if you have changed the SMTP Server Settings.
Resolution:
If retry fails, check your SMTP settings
or contact your ISP.
The error was:
58322johnwarren22@gmail.comUnable to connect to the mail socket (Connection refused
Command: send Filename:
The crazy thing is that all our other e-mails are working perfectly.
We run two computers net worked together through a router.
The other computer runs Actinic V8 through the same connection. We are both on Tiscali for our connection, everything else is running perfectly. My V7 site is hosted by IOMART, they had mail problems over Christmas so I assumed it was that but they tell me its now fixed and not their problem but a local problem, firewall or something, but its ran perfectly up until about a week ago.
The crazy thing is that if I keep pushing 'Retry' it eventually goes through. Could be after the 1st attempt or the 100th! Its more annoying than anything!
I have run a test in the Advanced Network setup and get the following:
The computer you specified as your mail server is not a valid mail (SMTP) server. Check the computer name or address and try again. If it fails again, then it is possible, you were locked out by a firewall program, or you don't have network connection to this server.
Actinic Mail Test completed successfully
server: passed
connection: failed
sockets: passed
communications: failed
authorisation: failed
message: Connection refused
NOTHING IN THIS SECTION HAS BEEN ALTERED OR CHANGED. Its the same as it ever was! The fact that some messages go through tell me that my settings must be OK, right?
Any ideas guys? Any help much appreciated.
Thanks and Happy New Year
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