Order Shipped email

[runningwolf]

Hi guys

Is it possible to change the email that actinic sends when we ship an order so that the shipping address appears before the customer address?
We keep (and by we I meen the missus!) on sending goods to the customer address by mistake as the address gets pasted onto a label from this email.

Cheers

Paul
www.theorderofinitiative.co.uk

[Paul Bulpit]

From any of the Mail tabs, in any Order Record, open a new mail and click 'Manage Email Templates' at the top right.

Select the Order Shipped email and click 'Edit'

You can then 'cut' the shipping address and 'paste' it back in at the top.

You can edit any email template in this way to say exactly what you want it to say.

[runningwolf]

Thanks, what I find in the email though is this;

NETQUOTEVAR:CUSTOMER_DATA
NETQUOTEVAR:ORDER_DATA
NETQUOTEVAR:ORDER_LINES
NETQUOTEVAR:ORDER_TOTALS
NETQUOTEVAR:SSP_RATE_MESSAGE

I assume the addresses must be part of NETQUOTEVAR:CUSTOMER_DATA

Not really sure at all what to do with that? Is is something that can be changed?

Cheers

Paul

[Paul Bulpit]

AHA, so it does. Sorry mate, my experience was actually based on my editting of ActCustomerEmail.txt because we don't use Order Shipped, I'd not looked at it. But I change the other templates quite regularly because I reiterate our delivery costs in them.

That's interesting though - even the Custom Email Template 'that you can create yourself' doesn't work from within the Order once downloaded.

I've been looking at this and I can't help, sorry I jumped in!

[runningwolf]

Thats OK, thanks for the responce

[Mike Hughes]

Paul,

An alternative idea.

Do you use the packing list report? If not you can use the report to print the packing label directly. I have a report you can use for a dymo labelwriter if you need one.

Mike

[runningwolf]

What normally happens is we mark items as shipped, hit mail copy the address from there and past it into some label software and print the label. Then send email and print invoice out.
What my wife keeps doing when in a rush is not looking down to see if there is a different delivery address.
If I could have them displayed if the opposite order when the addresses are different she would never do it again and I would save myself a lot of sighs and raised eyebrows (but keeping my mouth shut).

[acompton]

Paul,

Have you thought of using Jan's integrated labels?
That way you get an invoice or packing list with a re-printed sticky label for the parcel.

Alan

[Mike Hughes]

Paul,

I used to do it your way (with the same occasional hiccup).

As I don't use the packing list report, I've replaced it with a label report that print out the shipping label. So now all I do is:

1. Print the packing list (which prints out the shipping label instead).
2. Mark goods as shipped.
3. Print the invoice.

Put it all together and send out.

This is much quicker and less hassle than the way you're doing it, and with V8 can all be done by clicking the 'one step' button.

Mike

[runningwolf]

Sounds like a better way to do things.
Thanks for the help, got another big worry now to divert my attention so off to start another thread

Cheers

Paul