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**Ben** · 15-Jul-2003, 03:03 PM

Hi Phil

This could be down to a number of things to do with how the cgi is set up. What result do you get when you test the network settings? What is the site URL?

Ben

**phils** · 15-Jul-2003, 04:29 PM

i've sent you a link and reasons why it's not here!! cheers

**phils** · 16-Jul-2003, 09:52 AM

ok, so things work great till ordering.

the browser looks for the .pl file, finds it, and then gives me a blank page with the/cgi-bin/ca0000001.pl as the url.

the source is as follows (ignore the banner bit, karma for free hosting of the test site):

<HTML><TITLE>Actinic</TITLE><BODY><center>
<table height=0 width=596 border=0 cellpadding=0 cellspacing=0>
<tr>

<td valign="top">
<a href="http://www.netfirms.com"><img border="0" src="/nf-images/webhostingbanner.gif"></a> </td>
</td>

<td align=

and thats it!...no header or anything.

also, i have the images in a seperate folder, as there will be hundreds, but although they preview in the test, they don't on the site.

Any pointers anyone????

**pinbrook** · 16-Jul-2003, 10:13 AM

src="/nf-images/webhostingbanner.gif"

What is the actual name of the banner gif.

Is it banner.gif, and are you running norton

**phils** · 16-Jul-2003, 10:21 AM

i believe that the neame is webhostingbanner.gif, although it's script that netfirms lob at the top of each page.

and i am not running norton.

any clues?

**pinbrook** · 16-Jul-2003, 10:24 AM

we really need the URL to see whats going on......

**phils** · 17-Jul-2003, 03:11 PM

thanks to a couple of private chats with Pinbrook, i've got a fair bit further, the man's a star!!

anyway, another angle, we use dcms email at work via an open relay at btconnect.

when i test the settings it tells me i have an invalid smtp server and that it cannot upload.

is this a problem with actinic or our set-up...can actinic use dcms or does it require smtp only to work?

ta!

**garyhay** · 17-Jul-2003, 03:40 PM

BT dont support the e-mail functions required by actinic

**phils** · 17-Jul-2003, 04:02 PM

does that mean that a machine with actinic connecting via BT can't download orders as well?

i hope not because convincing the MD we need to change isp is probably more difficult thatn building it from scratch myself!! which would be a nightmare!

**pinbrook** · 17-Jul-2003, 04:08 PM

thanks to a couple of private chats with Pinbrook, i've got a fair bit further, the man's a star!!

The man's a girl!!

**phils** · 17-Jul-2003, 04:11 PM

oooooops.

sorry about that jo, i should have known, but i have some lazy friends who don't put an e at the end, but i still shouldn't have assumed.

no offence meant - you're still a star!

**pinbrook** · 17-Jul-2003, 04:17 PM

No offence was taken!! just a wry smile.....

**garyhay** · 17-Jul-2003, 05:30 PM

As far as I know it's only the e-mail that does not work although I remember users having problems with BT hosting due to the lack of being able to change permisssions.

Upload the test store and try it out.

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