Couple of problems I'm having - 1 with uploading, 1 with printing.

[spininn]

Hi,

PROBLEM 1.

I'm getting the following error message every time I upload my site or download my orders:

Warning: Some files on the web site appear to have changed since Actinic Ecommerce last uploaded them. These files will be completely refreshed the next time you upload your catalog. Please upload your catalog as soon as this download is complete. The changed files are oldprod.fil

I'm wondering if this is a security risk and what I can do to get rid of this message.

PROBLEM 2.

When I retrieve a new order, I print an temporary invoice for my pickers to collect the goods together and then I normally reprint a completed invoice saying that the payment has been received and the goods have been shipped.
At the moment I am having problems reprinting the invoices when complete (or even when a changed has to be made to the invoice - for example - after recalculating shipping cost when an item is out of stock).
Actinic shuts down with the following series of application errors:

Error 1

CATALOG caused an invalid page fault in
module CRPE32.DLL at 016f:0d51af5b.
Registers:
EAX=0c950001 CS=016f EIP=0d51af5b EFLGS=00010202
EBX=00bec640 SS=0177 ESP=00bec3cc EBP=00bec3d4
ECX=0c95977c DS=0177 ESI=00bec640 FS=2e5f
EDX=012f3db8 ES=0177 EDI=012f3db0 GS=0000
Bytes at CS:EIP:
3e 00 74 6e 8b 47 14 83 f8 22 74 0a 83 f8 23 74
Stack dump:
00bec640 012f3db0 00bec3ec 0d51a889 00bec640 00bec640 012f3db0 00bec640 00bec414 0d51af3e 00bec640 00000025 0d51af41 0d51a889 00bec640 012f3db0

Error 2

CATALOG caused an invalid page fault in
module <unknown> at 0000:00000017.
Registers:
EAX=00bed0fd CS=016f EIP=00000017 EFLGS=00010203
EBX=00bed124 SS=0177 ESP=00bec038 EBP=00bec06c
ECX=00bed0d4 DS=0177 ESI=00bed0b0 FS=3a87
EDX=5f49ba68 ES=0177 EDI=1035bc80 GS=0000
Bytes at CS:EIP:
f0 08 80 00 f0 d0 e7 00 f0 00 00 00 d0 d2 08 d7
Stack dump:
00bec03c 1027fb46 1035bc80 00bed0b0 00bed124 00bed168 00000000 ffffffff 00000000 00bec040 00bec07c 102f6748 00000001 00bec088 102803a6 00000000

Error 3

CATALOG caused an invalid page fault in
module KERNEL32.DLL at 016f:bff8ac13.
Registers:
EAX=00000000 CS=016f EIP=bff8ac13 EFLGS=00000246
EBX=00bec07c SS=0177 ESP=00bebb88 EBP=00bebbac
ECX=00bed0b0 DS=0177 ESI=00bed0bc FS=3a87
EDX=bff7687a ES=0177 EDI=00bed0b0 GS=0000
Bytes at CS:EIP:
a1 10 9d fc bf 50 e8 96 95 fe ff ff 76 04 e8 35
Stack dump:
00bed0b4 100189b7 00bed0bc 10365780 00000000 00bed0b0 00bebbf8 102d48cc 00000000 00bec088 7800c9b8 10365780 00000000 00bebbcc 00bebe1c 00bec07c

Error 4

CATALOG caused an invalid page fault in
module <unknown> at 0000:00000017.
Registers:
EAX=00bed368 CS=016f EIP=00000017 EFLGS=00010217
EBX=00bed390 SS=0177 ESP=00beb52c EBP=00beb560
ECX=00bed340 DS=0177 ESI=00bed31c FS=3a87
EDX=5f49ba68 ES=0177 EDI=1035bc80 GS=0000
Bytes at CS:EIP:
f0 08 80 00 f0 d0 e7 00 f0 00 00 00 d0 d2 08 d7
Stack dump:
00beb530 1027fb46 1035bc80 00bed31c 00bed390 00bed41c 00000000 ffffffff 00000000 00beb534 00beb570 102f6748 00000001 00beb57c 102803a9 00000000

Error 5

CATALOG caused an invalid page fault in
module KERNEL32.DLL at 016f:bff8ac13.
Registers:
EAX=00000000 CS=016f EIP=bff8ac13 EFLGS=00000246
EBX=00beb570 SS=0177 ESP=00beb07c EBP=00beb0a0
ECX=00bed31c DS=0177 ESI=00bed328 FS=3a87
EDX=bff7687a ES=0177 EDI=00bed31c GS=0000
Bytes at CS:EIP:
a1 10 9d fc bf 50 e8 96 95 fe ff ff 76 04 e8 35
Stack dump:
00bed320 100189b7 00bed328 10365780 00000000 00bed31c 00beb0ec 102d48cc 00000000 00beb57c 7800c9b8 10365780 00000000 00beb0c0 00beb310 00beb570

Error 6

CATALOG caused an invalid page fault in
module MFC42.DLL at 016f:5f4012a1.
Registers:
EAX=00000000 CS=016f EIP=5f4012a1 EFLGS=00010246
EBX=5f4d0008 SS=0177 ESP=00befaa4 EBP=00befad8
ECX=00000000 DS=0177 ESI=00d2c3a0 FS=3a87
EDX=81943d80 ES=0177 EDI=00ac0308 GS=0000
Bytes at CS:EIP:
8b 71 04 85 f6 57 74 26 8b 7c 24 0c 33 d2 8b c7
Stack dump:
00d2c3a0 5f4057d8 00000de8 00ac0308 5f4d0008 00ac023c 5f4777d9 00000001 00ac023c 00ac023c 00befe28 5f492c67 00000000 00befafc 5f410052 00ac0358

A fix for this would be greatly appreciated.

[Jan]

Does this happen everytime you reprint?

Are you reprinting one order at a time or lots at once?

Does it happen if you don't make any changes to your order?

Crashes during printing are usually caused by incompatible printer drivers (even if every other application can print on your machine it is not unusual for crystal report, which is the print engine used by Actinic, to crash with certain drivers) so make sure that you have an up to date driver.

As a workaround you can use one of my products to print, it is my batch order processor, it will mark things as shipped and print your invoice OR just print the invoice for your packers leaving you to print the final ones from Actinic. If you want to you can use it with an Automation mole to download orders and process them as they arrive. The product has a free trial so it won't cost you anything to use it for a while. More details at

http://www.mole-end.biz/acatalog/Act...rocessors.html

and

http://www.mole-end.biz/acatalog/Actinic_Moles.html

Regards,

[cdicken]

For problem 1, I suggest doing a 'Web | Refresh Website'. This will send up new copies of all the files for your site.

This is not a security risk.

For problem 2, I would suggest re-installing Actinic Ecommerce as it looks like there is a problem with the DLLs that control the printing of your reports.

You can re-install a full version of v5 over the top of your current installation without affecting your current site (although I would suggest you make a copy of your 'Site1' folder somewhere safe just in case). This process will simply replace any missing or corrupt files.

You can download the latest version of v5 (v5.1.6) from http://www.actinicdownloads.com/v5. Just start the 'setup.exe' file and say you want to 'Upgrade v5'.