Session lock failure

[unitrant]

I recently moved my Actinic files to a new machine using snapshot with Actinic V6.1.5. After an upload I tried to purchase an item from the website. The next step after going to checkout (after entering country in drop down box) goes nowhere and eventaully returns a General Script Error similar to:

A General Script Error Occurred

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Error: ../htdocs/acatalog/62Z252Z64Z12A1167389308B5568.session can not be locked during Session init!
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Press the Browser back button and try again or contact the site owner


My hosting company are unable to explain it.

Can anyone else shed some light, please?

Jerry

[Kiran]

Hi Jerry

Firstly please do a test of the Network Settings by clicking on the "Test" button in "Advanced | Network Setup", if the test passes ,change the "CGI Script Id Number" (found in the Common Settings area of Network Setup) to something else and then do a Web | Refresh Website. Once this is done place some test orders and check what happens.

On the other hand if the "Test" fails then please make a note of the error message that comes up and let us know what it is.

Kind Regards

[unitrant]

Dear Kiran

Thanks for the response. Unfortunately the Network Settings test has always worked (and I did retry). I changed the ID number and refreshed the website. I then tried to make a purchase. As before, after the first checkout page a failure and the message is:
>
A General Script Error Occurred

--------------------------------------------------------------------------------
Error: ../htdocs/acatalog/62Z252Z64Z12A1167389308B5568.session can not be locked during Session init!
--------------------------------------------------------------------------------
Press the Browser back button and try again or contact the site owner
<

Sadly my hosting company deny any problems with their servers or setup.

Best regards
Jerry

[Jan]

It looks as if the permissions are not correct on the acatalog directory, they should be 755 or 777.

Regards,