We have two orders which appear to be "stuck in the pipe"
When we CTRL-D to download new orders, some download, but two always give the error shown below. The first came in on Thursday, the second Monday morning. Meanwhile other orders are coming in as usual - we have to SKIP the problem orders during download.
How can we fix this?
An error occurred while downloading order number xxxxxxxxxxxxxx.
The order may have been corrupted in transfer from the server.
Press Retry to reattempt the download of that order.
Press Skip to ignore that order and continue with the download of other orders from your web site.
Press Remove to remove that order from the set awaiting download.
It will remain on your web site renamed as xxxxxxxxxxxxxx.ordx, in case you need to undertake further investigation.
Press Abort to cancel the download operation and leave all unprocessed orders on the web site.
When we CTRL-D to download new orders, some download, but two always give the error shown below. The first came in on Thursday, the second Monday morning. Meanwhile other orders are coming in as usual - we have to SKIP the problem orders during download.
How can we fix this?
An error occurred while downloading order number xxxxxxxxxxxxxx.
The order may have been corrupted in transfer from the server.
Press Retry to reattempt the download of that order.
Press Skip to ignore that order and continue with the download of other orders from your web site.
Press Remove to remove that order from the set awaiting download.
It will remain on your web site renamed as xxxxxxxxxxxxxx.ordx, in case you need to undertake further investigation.
Press Abort to cancel the download operation and leave all unprocessed orders on the web site.
Comment