QB link error

[Blonde brain]

Hi
I am trying to configure link with QB Pro. Everything is fine up to the part of trying to import the iif file into QB; it simply does not exist to import it!

The 5 output files are in the source folder, i have processed the files in link but it appears not to be generating a iif file for some reason. I did get an error on 2 transactions i was exporting and its created an error file with these details in.

Any pointers or suggestions would be greatly appreciated

[Toby B]

Hi Georgia,

Its quite possible those errors are stopping the *.iif file from being created.

Can you please let me know what errors where reported?

[Blonde brain]

Hi
Thanks for your time.
The errors are both 2 orders that had been cancelled and postage set to zero as no payment had been received.

[Toby B]

Hi Georgia,

It seems like you need to have at least one line item in the Actinic order for it to be imported in QB. I tested it out on my default store and got:

Your order 'D0000000000001' contains no transaction line.This order can not be transferred.

So you can't import orders into QB where all the line items are cancelled.

Sorry about that.