Can customers change their own invoice address?

[pharry]

I just implemented customer accounts. Can customers change their own invoice address? if so, how to I allow this?

[RuralWeb]

No they cannot.

[wjcampbe]

But they can add a new delivery address.

[Paul Bulpit]

If you have switched it on accordingly.

[Jan]

It depends what you mean Pat.

1) Can a shopper change the Invoice address for the orders they place online?

You can set Actinic up so that the customer can enter a new invoice or delivery address online when they place the order, this is how you do it

On the account tab at the bottom right there is a check box called 'Only Invoice Address' you need to untick this - there is a bug in some versions of Actinic that unticks this box when you save the account if you only have 1 address defined for a customer, so you need to make sure that you have at least two addresses defined (we just include the same address twice but call one Invoice address and one Delivery address).

Then on the buyer tab, you need to set the address options for the invoice and delivery address to 'Allow user to Select or Enter New Address'. They will then be allowed to enter a new address when they place their order online.

2) Can the customer manage their account details online.

Not really but as always there are ways around this . This is what we do.

We have a product in our store called Account Management that is only visiable to logged in customers, people can add this product to their basket and go through check out to enter new details etc. We then use our One Stop Order Processing program to pick this information up and generate hierarchical import files for the account details. We also use the same program to make sure that the addresses used in the account update to be the ones that the customer last entered, so generally what we find happens is that people don't need to use the account management method to change their details, they just place an order, change the invoice and delivery details to their current ones and their details are automatically updated on our system so that when they next log in to purchase the details they are given are their new ones. You don't need One Stop Order Processing to make use the Account Management product method to allow people to let you know about address changes you can just process them manually.

Regards,