Restoring V7 7.0.20 ELCA

[wycombe1]

Briefly my original Actinic V7 has died - hard drive totally screwed by a fire.

I have a back up copy which is quite old of the entire Actinic V7 copied onto an external hard drive. Although it will be a lot of work getting all the files etc up to date using the web site it will, I hope, be a lot easier than starting from scratch.

My problem is that I am unable to load a copy of Actinic either from my Original disc or from the Actinic download site that works. For some reason instead of giving me a straight Actinic V7 from scratch is is upgrading V7. The version I have is 7.0.2.0 ELCA.

The computer I am using has had V7 on it in the past but I have tried to delete all the old files so I can start afresh and simply copy the old site 1 information into the new site. Any idea what I am doing wrong. I do have an Actinic V5 installation on the same machine and a V4 that I cannot get to work - but that is another problem!

I need to know how I can get a fresh Actinic V7 on my computer. I have the License key which I am not being asked for either using the original disc or from the download.

Any help thankfully received as I am tearing my hair out and losing business whilst in this impasse.

[Jane]

Hi there,

If you are sure you have removed the original Actinic V7 folder in your programmes folder, try re-installing the programme into a folder called eg. actinic V7b - this worked when I had different updated versions in V6 running on the same computer.

[wycombe1]

Thanks Jane,

I cannot find any of the V7 files on my computer that I am using. I have deleted all those I can find. Somewhere there must still be some lurking as I cannot do a fresh install of V7 from disc or web site download as all I am instructed to do is update a version 7 that, as far as I can see, is no longer on the computer.

I am trying a work around this by loading V7 from disc onto another computer and, so far, no problems. - Except I do not really want Actinic on this machine! But we can't have everything I suppose!

The fun may start when I try and copy the old Site one files into this new download!

Any other help/suggestions warmly welcomed.

[NormanRouxel]

The computer I am using has had V7 on it in the past but I have tried to delete all the old files so I can start afresh

If you deleted the Actinic V7 from Program Files instead of uninstalling it you will have left the Registry full of entries that indicate you still have Actinic V7 installed. This will certainly cause problems when you try to install Actinic. If that's what you've done you may have to use Regedit to manually delete the Actinic V7 entries. These are

HKEY_CURRENT_USER / Software / Actinic / Catalog7
HKEY_LOCAL_MACHINE / Software / Actinic / Catalog7

only embark on this if you know what you are doing and have made a Registry backup and System Restore point first.

[NormanRouxel]

Another way that might work (if you've inadvertantly deleted the Program Files / Actinic V7 without uninstalling), would be to install V7 on a spare PC then copy the entire Program Files / Actinic V7 onto your faulty system. You might then be able to uninstall / reinstall as the Registry and Filesystem would now be in sync.

[wycombe1]

Thanks Norman,

I have managed to get Actinic installed on another machine but am now trying to copy my old site 1 copy into the new site 1. This appears to have been successful but I cannot find the copied files anywhere.

Any ideas where to find them anyone?

[NormanRouxel]

C:\Program Files\Actinic v7\Sites\Site1

If they're not there then you have made some sort of error.

[wycombe1]

Thanks again Norman,

I think I have found the problem. I cannot activate the new site with my product key. I have contacted Actinic to see if there is a way around this - the site on the new machine is telling me the authorisation code is not unique - which, of course, it is not as I used it for the original web site - which I can no longer do. I'm hoping to stick with the computer it is now on as the old computer has too many problems.