uploading issues

[web@ack]

Hi

A customer of ours is having problems uploading his store tot his server. he error message he is getting is

Error accessing the cgi-bin.

Possible Cause:
The directory does not exist on the remote server
The permissions on the directory on the
remote server are locked
The wrong Path to the CGI-BIN is specified in your
web site details in
the Business Settings
Recommendation:
Abort
Resolution:
Run the Web | Configure Web Site Details command to verify your setup
Create the cgi-bin directory on the remote server
Correct the permissions on the cgi-bin directory on
the remote server

I have spoke to the ISP however they say their are no problems at their end. Has anyone any experience of this?

Thanks

Martin

[NormanRouxel]

Did the site ever work before?

[Toby B]

Hi Martin,

I reckon the network settings are not configured correctly or the permissions are incorrect.

What type of server is it? Unix or Windows based?

Is it possible to give us an idea of what the directory structure on the server looks like?