Automatic Email of Order Acknowledgements

[MBS Wholesale]

Hi, I wonder if anyone can help me. We migrated our broadband services from BT to Namesco earlier this week. Orders are being placed on our website but the order acknowledgement which was previously being generated automatically is no longer being sent either to our customers, or copied to us. Our business settings haven't been changed, and we have only our advanced network settings for the new SMTP server. I have tried setting the SMTP server as both localhost and smtp.namesco.net and neither works. I am able to generate emails notifying customers of payment received, order dispatched etc. All other emails are being received ok.

I would appreciate any help on this.

[wjcampbe]

Unless you have moved your website host, the smtp settings on the website will NOT have changed.

Reload the settings you had last time it worked, and don't change those unless you do change host.

Normally connection service provider and hosted site email are completely seperate and totall unrelated items.

[jont]

Always worth checking you don't have any spam filters etc blocking the confirmation (add to your approved senders list).

Norman used to have a SMTP patch over at www.drillpine.biz that may be worth considering

[MBS Wholesale]

Namesco have just informed me there is a Script problem and that they can't help. I'll get back onto Actinic, but thanks for all your help.